StubHub: Reviews, Complaints, Customer Claims | ComplaintsBoard No longer was it offering full refunds, only a 120. BEN: MASSACHUSETTS HAS CLEAR RULES ON RETURNS AND REFUNDS. Stubhub does not accept returns. This was an unauthorized, unreasonable charge. After the show I looked on the theatre's website, then Ticketmaster, then 2 other companies ALL of which marked the seats I bought as obstructed. I went to Barclays Center for the Chris Brown Party Tour yesterday. My order for $402.19. StubHub is a ticket exchange that is a go-between for ticket buyers and sellers. Read this advice or complain & cry later on.. Hour on Chat and another hour on phone. I will never use stub hub again. Also my account on stub hub doesn't show any record of this sale even happening so how exactly am I supposed to access any details on this purchase? What if I never got either? I bought 2 tickets to kaskade at Brooklyn mirage, only to be told at the door my tickets were already scanned and not valid. We bought 2 tickets 10days before a concert and the tickets arrived at our place, 2hours before the concert. I just had to comment on here as a reply to everyone complaining about stubhubs return policy. Decide on a ticket price and how you will be repaid. I am really disappointed that stub hub doesn't allow returns within 72 hours like ticketmaster, I will definitely not be using stub hub again. BEN: THE ATTORNEY GENERALS OFFICE SAYS IT RECEIVED ABOUT 100 COMPLAINTS FROM MASS RESIDENTS REGARDING STUBHUBS POLICY CHANGE. Obviously the concert was canceled and I would like my money refunded. I would like my money back due to a postpond concert hours before the concert. $868.64 is a lot of money especially now to just throw away. He did not do that. Hearst Television participates in various affiliate marketing programs, which means we may get paid commissions on editorially chosen products purchased through our links to retailer sites. I want my money back I am not thinking about other events that might take place in the far away future. var cid='3844928350';var pid='ca-pub-9252570225547284';var slotId='div-gpt-ad-endofdiscussionbook_com-medrectangle-3-0';var ffid=1;var alS=1021%1000;var container=document.getElementById(slotId);var ins=document.createElement('ins');ins.id=slotId+'-asloaded';ins.className='adsbygoogle ezasloaded';ins.dataset.adClient=pid;ins.dataset.adChannel=cid;ins.style.display='block';ins.style.minWidth=container.attributes.ezaw.value+'px';ins.style.width='100%';ins.style.height=container.attributes.ezah.value+'px';container.style.maxHeight=container.style.minHeight+'px';container.style.maxWidth=container.style.minWidth+'px';container.appendChild(ins);(adsbygoogle=window.adsbygoogle||[]).push({});window.ezoSTPixelAdd(slotId,'stat_source_id',44);window.ezoSTPixelAdd(slotId,'adsensetype',1);var lo=new MutationObserver(window.ezaslEvent);lo.observe(document.getElementById(slotId+'-asloaded'),{attributes:true}); Have you purchased the wrong ticket?
The way it looks everyone else from grizzmas got their refunds except people from stubhub my order was #559869427 a lot of times it seems the website just steals people's money if the show is canceled. I purchased tickets to the Olympic gymnastics trials in January 2020. They said there was nothing else that they could do. If you're not seeing that credit in your account and you didn't get an email it may be possible that the event is still in a postponed status and the venue/band/promoter hasn't yet confirmed that the show is cancelled, in which case we won't have it cancelled on our end. After I purchased a ticket, they suddenly sent an email said that the ticket is no long available and I have to find another ticket. I would advise taking this route to get resolution from StubHub.
StubHub Return Policy + How to Get a Refund on StubHub - TechBoomers.com I ordered tickets from StubHub in March I am contacting the Better Business Bureau I cannot believe that it is August and you have not refunded my money for our canceled concert this is a complete scam, Cannot get my money until the event happens, you guys were paid twice why not give me a refund my tickets are sold?
StubHub said they'd refund canceled tickets, but now - SBNation.com These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. When both men bought their tickets in January, StubHub's "FanProtect" guarantee promised full refunds if their events were canceled.
StubHub offers refunds for pre-policy change cancellations The suit explains how StubHub has changed its refund policy as the novel coronavirus wreaked havoc on the live event business. If you do not receive your tickets in time for your event, StubHub will attempt to issue you replacement tickets. The Stubhub Refunds by Email Another way you might reach the company is by sending them an email. Today, we continue to offer you peace of mind with our exclusive FanProtect Guarantee, best-in-class customer service and product features that ensure we have your back. "The return of live events, the input of customers, partners, and regulators, and the . Nikki isn't available at the moment, but I can confirm that we haven't gotten any updates yet from the Coachella organizers about cancellation. I purchased two lana del rey tickets but when I arrived they said my tickets were not valid ? Assuming you see the cancellation right away that doesn't give you much time, if any to repost the tickets and try to sell them again. Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. After the switch, you will enter the email address you use to access the community in order to reset your password. I went to use the credit on my account, and nothing showed up. How come they can't control that?!! hey stubhub my plans have changed for the concert i was going to attend on the 23 of July its for the twenty one pilots concert in Inglewood on the forum, see i was scheduled for a day off at my job and unfortunately i have to work that day for unknown reasons if i can get my money back that would be fantastic or if i can change it to another concert for this week which is for The G-eazy& Logic concert this week on the forum on the 6th of July please understand i had no idea of this sudden change of plan please if i can just get my money back or change concerts please. Im beyond pissed off i bought 2 tickets as a birthday gift for my dad and he cant even go and now i cant refund these. Customer service will only take calls for ppl with event in the next 24 hours. But as more and more events were canceled and the novel coronavirus took hold in America, StubHub abruptly changed its policy in late March. IF THEY HAVE 100 COMPLAINTS, THERE ARE PROBABLY THOUSANDS IN MASSACHUSETTS WHO DIDNT COMPLAIN WHO ARE OWED MONEY. Needless to say, I initiated a dispute over StubHub's transaction. In the midst of the pandemic, StubHub suddenly changed its ticket refund policy, denying most customers a refund even if their event is canceled, but some Massachusetts customers say that switch is a violation of their rights under state law. I said, you need to provide me the screenshot and if your manager is not available to talk let me speak to his manager! Ticketholders can opt to retain their credits, though StubHub will not provide refunds to anyone who bought a ticket after March 25 of last year if an event is cancelled. This is the most crooked company I've ever dealt with. Never Again. StubHub's stated policy offered full refunds of ticket purchase prices and fees for canceled events. We reached out to the company for an explanation on behalf of a half dozen Massachusetts customers who told us they've been wrongly denied their money back. Part of my frustration is money lost but it's also abt the integrity of the company.
Attorney General Yost Inks Agreement with StubHub to Issue Ohioans Where's my refund? - StubHub Community Even talked to their top customer service expert who was an absolutely useless subhuman monster. I have been trying to reach y'all about a refund. Even though I didn't get a reprint it was still great. The company even repeated that promise of full refunds in an email sent to Cormier in early March. "The policy was that whenever an event is canceled, the consumer would receive 100 percent full refund. After holding the line on offering marketplace credit rather than refunds except in states where a refund was required by law, StubHub changed its policy earlier this year to once again allow cash refunds as the live events industry began to reopen following the lengthy halt on large scale gatherings due to COVID. DO NOT let Stub Hub take advantage of you! or Did you buy an excessive amount of tickets? Received two wristbands in a package that stated in red "REGISTRATION IS MANDATORY". The ticketing firm, which was acquired by Viagogo for $4.05bn in 2020, announced this weekend that customers who purchased tickets for events in the US and Canada prior to March 25, 2020 and were defaulted to a 120-per-cent credit when their event was cancelled, now have the choice to keep their credit or default to a cash refund. THE COMPANY EVEN REPEATED THAT PROMISE OF FULL REFUNDS IN IN EMAIL IN EARLY MARCH. Still haven't received refund. Weve worked hard to create a platform that serves both buyers and sellers as a trusted marketplace, he wrote.
StubHub's no-refund policy leaves ticket holders fuming - WCPO Unless they change their cancellation policy and stop selling double-sold tickets, don't ever deal with these crooks. follow the steps below. The staff there told me to make a line to get my actual ticket printed and after I made the long line they told me to go outside to get it printed. The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". It is at StubHub's discretion to give you a voucher for a future event or credit you with a rain check instead of giving you a direct refund to make up for you not receiving the tickets you made a valid purchase for in a timely manner. never use them again. Called them and they said the venue had not marked those seats as obstructed. We are waiting for the event promoter to update their website with how they are moving forward with 2020tickets. In the midst of the pandemic, StubHub suddenly changed its ticket refund policy, denying most customers a refund even if their event is canceled, but some Massachusetts customers say that switch is a violation of their rights under state law. BUT BY THE END OF MARCH, REFUNDS WERE SUDDENLY GONE. I don't really like how they don't have any policy of returning tickets even if it's within minutes of purchasing. Set by the GDPR Cookie Consent plugin, this cookie is used to record the user consent for the cookies in the "Advertisement" category . Due to the exceptional circumstances the music and sports industries are currently facing, some refunds may take a little longer than normal to process, StubHub continued. also the card I used to buy them I no longer have.
Can I change, cancel, or get a refund for my tickets after - SeatGeek "Under state law, it's actually illegal to fail to honor any promises made in connection with the return policy or to misrepresent it. If Adele ends up cancelling you will get a refund. Never Will I Buy From Stub Hub Again. "We chose StubHub because of their 'FanProtect' guarantee," Brown said. Well apparently StubHub doesn't follow this procedure and they refuse to refund my money. If I had purchased elsewhere I would have received a full refund! Also, a benefit of registration is that if you loose the wristband, or if it is damaged, the festival will replace. StubHub said in a statement that it has opted to offer this now because the live events industry is beginning to reopen with vaccinations accelerating and capacities increasing across stadia. They only let a few more people in until they actually closed all the doors. I also don't know if they changed their marketing but it used to be that all of the fees were included in the price. The spread of COVID-19 has rattled every corner of the live music industry. Certainly they can see that my ticket barcode was not scanned somehow. to see the game on TV? Robert Griffin told NBC10 Boston Responds he bought his wife tickets to see the Celtic Woman show at the Hanover Theatre in Worcester on March 29 as a birthday present. I'm sorry but how is it their fault you messed up or your plans changed? https://csattorneys.com/2021/01/26/how-to-get-a-refund-from-stubhub-because-getting-a-future-credit-, Event cancelled - tickets purchased using credits, Refund for recent cancelled Bieber Concert, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. That was the only option given to both Cormier and Brown even though both events, the Bon Jovi Tour and the "Les Miserables" dates in Boston were officially canceled. Fans outside of North America are defaulted to a refund. I purchased tickets to the Olympic gymnastics trials in January 2020. Bought 2 tickets for Hamilton in Chicagogot there and the view was 75% obstructed in one seat, and 35% in the other..StubHub did not mark EITHER as obstructed. You should only sell what's actually available. This comes as the UKs Competition and Markets Authority (CMA) confirmed last month it proposes to accept a series of promises from the companies, which would include selling off all of StubHubs business outside North America.
Other sellers may take a case-by-case policy. Never received email to retrieve tickets, had to purchase tickets throughprimaty vendor, not a third party vendor. View StubHub Refund Policy. Said cancellation was glitch. To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide) Send your email to customerservice@stubhub.com I opted to wait and try with my credit card company to see what options I had to cancel that transaction. Managing your orders 43. Just bought tickets. View Ticketmaster Refund Policy. Select the ticket group you'd like to sell. This cookie is used to recognize the visitors using live chat at different times inorder to optimize the chat-box functionality. Shame On You. Putting fans first has always been central to the StubHub business, a statement published by StubHub following the settlements reads. Providing refunds obviously makes sense, but what happens for those tickets resold in a secondary market? But by the end of March, refunds were suddenly gone. Thanks for stealing my money and for the lack of respect for customer experiences. Til' they get their procedures in the correct order, I'll never return as a buyer. We were so upset. Keep asking to speak to someone higher! I will never use stubhub again. Hi, @Fatsuma! And under normal circumstances, this works well, even with StubHub taking the risk of timing delays and some losses when we are unable to collect from the seller. I purchased tickets to the Olympic gymnastics trials in January 2020. StubHub is no longer giving refunds for events canceled due to the COVID pandemic, prompting a number of class action lawsuits. Was there fraudulent activity with my tickets ? If any of these unfortunate scenarios happens, to get a refund: Contact StubHub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at customerservice@stubhub.com. I simply do not understand how this can happen. Overall awful experience with only one of four tickets received for $500. That's literally the only way you can get your money back from these thieves. Tickets havent even been issued yet soowhere is my $$, Kelly Kay (@nygatoralumni) March 31, 2020. Stub Hub stole from me. All rights reserved. Purchased txts 11/19 & event cxl'd until 10/16/21.tkt transfer got lost in daughter's emailthey kept promising seller would resend to my email3 days b4 concert, stubhub said "sorry, but we'll give you a credit of 2x what I paid", which still leaves me stuck as the ticket prices have tripledservice, wait times suckcan't believe this company actually continues to operatespread the word.BOYCOTT STUBHUB~~~, Never received refund from cancelled event from April 2020 then they rescheduled it to Oct 2020 then still did not hold it.
Refunding tickets to a cancelled event - stubhub.community You also have the option to opt-out of these cookies. I called ticket master and all the floor seats were sold out!! All Rights Reserved. I don't think it's fair that you hold our money like that and can only offer us the option to sell!! TicketNews has affiliate links in some of its posts - it may receive a commission if you click a link and purchase tickets or other products. For most current purchase, the tickets were not actually available. What about Canada? You can view that credit in your StubHub wallet on the website if you're not able to track down that email. DO NOT BUY FROM THIS COMPANY!
Stubhub Return Policy and Refund Guide They charged my account even after I transaction. IndustryLegalTop Story This will now be our default option in Canada and in the US. All of our tickets were void, fakes, frauds. I have been attempting to contact you several times regarding ticket order #553613638. You can send a private message to us here @TeamStubHub. I do NOT want a coupon I want my money. Given the unprecedented impact the coronavirus has had on the live events industry, we have adapted our policies in the US and Canada while continuing to go above and beyond for our customers. I called immediately but received the same reply, "No refunds!" State law says it's a deceptive trade practice "to fail to perform any promises made to a buyer in connection with the refund.". The Investigators tried to reach StubHub but contact information wasn't listed on its media relations site. I never got any emails about refunds or the fact they canceled the show. 3 hour wait on the phone, said they would call me back within 1-2 hrs - still waiting it's been over 2hrs now. I would like to receive a refund. As soon as circumstances allowed, StubHub achieved its goal of providing impacted customers the choice to keep the 120% credit they were issued when their event was canceled or receive a cash refund. Just purchased ticket for depeche mode at mohegan sun arenastub hubs seating chart showed this ticket to be 7th row floor centerwell the seating map they have is totally wrong..it appears ive paid 500 for a seat in the 18th rowisnt this misleading??? TicketNews has affiliate links in some of its posts - it may receive a commission if you click a link and purchase tickets or other products. The cookie is used to store the user consent for the cookies in the category "Performance". Hi need a refund for 4 tickets for a festival sold at 69 each but with a real value of 6 euro because they are for children! Ticketmaster is facing ample fan scrutiny and criticism after quietly changing its refund policy to exclusively cover canceled events, instead of those that have been postponed or rescheduled. I'm out $282 because stubHub won't stand refund. "These consumers made a deal with StubHub," he said. "These consumers made a deal with StubHub," he said.
StubHub Refusing To Issue Refunds For Shows That Have Been Cancelled Well I spent over $400.00 on 2 Alabama football tickets and obviously this has been canceled and now they send me a email about a coupon. Saatva Mattress Review: Our Pick for the Best Overall Bed of 2023, We Found 12 Cute Planters and Flower Pots That Cost Less Than $25, Here's Where to Watch and Stream Marvel's 'Ant Man and the Wasp: Quantumania' Online. After placing me on hold they said, the tech reviewed it and it did show on the website.
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