If you want to say one sentence during a one hour meeting, it is cool you can just press a button in your headset not even looking at screen. Not on mute, software up to date, Orosound Tilde Pro Hybrid Bluetooth Office Headset, Yealink WH62 Dual Speaker DECT Wireless Office Headset, Discover Adapt 30 Over-The-Head DECT Wireless Headset, Shokz Opencomm Stereo Bone Conduction Bluetooth Headset, Make sure your Voyager 5200 headset is paired to your mobile phone, Reposition the headset on your ear as the sensors may not work, Make sure your headset is paired to your phone, Let your headset completely run out of battery then give it a full charge, Some phones have less efficient Bluetooth and will not give 7 hours of talk time on a single charge. Purchase a cheaper headset like Jabra or the like and you won't be disappointed. It has been a while, how is everything going? . I found another way: u der sound settings>recording>Aftershock-mic properties>level click on unmute. You must change this setting to your headphones for them to start working again. Honestly for a headset this expensive, these types of issues are completely unacceptable. Mohamad Kabeel. The headset icon turns red to indicate the device is muted. gonzoxxxxx any ideas what's happened? - edited I just took the soft ear insert out (push and twist to remove), and soak from that hole to the tip of the microphone for a couple minutes in a measuring cup, then took it out and moved the microphone back and forth a couple times to work the alcohol in. Sander ten Wolde, Dave Blankenship https://www.dropbox.com/sh/l21ia7edr7cmx VLad Koretsky Please allow us to remove the voice prompts of "muted" and "unmuted" - rather have them as little beeps. No new developlemt with this issue? Or choose between two EQ settings: Work or Music mode. To unmute, press the volume down button for about 1.5 seconds until a triple beep is heard in the headset. after working perfectly for a couple months, i am now inaudible to parties i call. Ravi Hossur Once successfully paired, you hear "pairing successful" and the headset LEDs stop flashing. After a few seconds of speaking my voice would fade away to nothing and callers couldn't hear me. Hm, I haven't experienced that through the computer, only via telephone. Although, not sure how warranty would be valid or not outside US, for me it's very important. You can mute and unmute your headset using Plantronics Hub. I have previously used about 5 plantronics, bluetooth version 1.0-3.0, love it; but, not this one! Plantronics Headset Auto-Mute Fix Anthony Gerdes. Alternative - is to disable windows Bluetooth Audio Gateway Service. 10-17-2017 Motor Vehicle) people can hear me. I had the same issue and it seems to be a Planatronics problem: https://techcommunity.microsoft.com/t5/skype-for-business-users/is-there-anyway-to-turn-off-the-mute-announcement-in-skype-for/m-p/45229/highlight/true#M254. the software doesn't let you go without making any noise. https://drive.google.com/file/d/1zpXRWMd daniel daniel Check Price at Amazon. Shrenik Bhura. Trying to look for alternatives now in case if there will refund be possible. (plantronics legend headset) . The device is a poly (plantronic) blackwire 5220 C5220 USB-A, any advice on how to remove the sounds while using Teams? When I heard "no" I told them their pictures are deceiving. I guess through the browser the mute button within Teams does not control Bluetooth headsets and works as it used to. menu. I never said that the solution is to change the devices. Apr 7, 2017 by By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. If you found a solution, please let me know! I have a Plantronics USB PLT headset which plays the female voice Mute On and Mute Off message. Please reinstall the Sound driver. Headset is almost 18 months old now, and one morning my voice started fading away after a few seconds of speaking. Hi Dave, I will try this. Special Bargains! Kindest regards. If the listening volume is still too loud or too soft, adjust the desk phone listening volume on the base. Not sure what I'll do. Deal. Alternatively, Im running into a problem where the headset stopped letting me know that it was muted or unmuted when I pressed the button. Thank you!I had been taking Teams calls from both my phone and my pc just to have the HW mute function, since Microsoft keeps making it harder to mute with every release. This also worked for me but on a Voyager Edge. 10% OFF. I just tried the "tape-fix". Total Control / Quick Mute Indicator: Be in complete control to play/pause, answer/reject, volume, mute and track control with the convenient multi-functional buttons located on the headset. Similarly, some of the other chemicals in denatured alcohol can be corrosive to plastics.". 1. Where is your mute or unmute button? Mute on/off problem with Plantronics BT300M I have a Plantronics BT300M headset, which worked fine with both Lync and Skype for Business, until the last update (16.3.240). Till you hear it say mute on or mute off then try call again when you have comfirmed that mute is off. 3. cant get the mute to work on the legend this way. @rickhyne. Push voice/mute button found on underside of mic boom. You should check with the devices manufacturer. The noise cancelling thought makes sense as when I am inside a confined space (i.e. Stay away from Plantronics - its bottom of the barrel garbage. For the Dell WH3022 Pro Stereo Headset User Guide, browse to the Dell WH3022 Pro Stereo Headset Online Manual Page. Try this - put a piece of tape over the two holes next to the call button. While the headset LED lights start flashing blue and red, activate the Bluetooth on your mobile phone and search for new devices, 4. Though about 30 seconds into they call they'll will die down. Check if your headset is selected as the default audio device on your phone or computer. The mute button is working in any other application, even in Teams online, only have the issue on Teams desktop app. I scoured the web and found similar past issues with Microsoft Skype interferring with headset (Note: Its an outdated solution; not able to work on Windows 10) 3. Click Start, then Control Panel. Hi Patrick and thank you for your reply, however, I wasn't connected through a telephone, but using computer audio. From my understanding, it is the newest version as the "reply" option appears in the chat even from the laptop (and it is a pretty new feature on the laptops ;) ). I, unfortunately, do not have an Opencomm device. can anyone tell me how to turn off the indicator beep on the plantronics V5200 D? No products found. Unplug the AC power from the charging base and let it sit for 10 seconds, then replug it back in. I've found a workaround. It seems that I have exactly same problem as you do Jabra Elite 75t as well - few days ago, out of the blue moon, Teams started attacking me with muted/unmuted notifications :/. SHOW DEAL. I have all latest software for 5200, BT 600 , 4200 , iMAC IS ON Big Sur and Iphone is on callIOS 14. Also a headset button to mute / unmute a mic started working during Teams meetings. I was able then to reduce it to a single tone sound. For other helpful guides visit thePlantronics Voyager 5200 resource center, 1. If you were encountering an issue and it is now resolved, please change the post flair to Solved! Yes & yes, 3. If you have a voip phone, power off the phone for 10 seconds, then plug it back in (If you don't have a voip phone skip this step). Then wiped off with a paper towel. Click on Sound and remain in the Playback tab. You can test it by just covering the holes with a finger. To unmute the device, click Unmute. I have contacted other colleagues and they are facing the same issue! To Turn Off the Mute Reminder System Tray Notification: Open Plantronics Hub. When using the Plantronics (Ploy) 5220 series, the Plantronics Hub is used to manage device settings. I'm out of warranty and they are offering a discount on a replacement. All of them is normal. Maybe you can check Jabra settings. Possible Human Interface Device conflict or missing drivers. Ive been using the Savi 8220 headset for over a year now with little issue. Identical problem here. In a WebEx Meeting Center app, in an ongoing meeting, when pressing button to mute/unmute your own microphone, an audio confirmation "Mute on", "Mute off" is heard. 0 comments. My headset with teams only started doing this after a Teams update. 2. FYI for the 203500-01(Standard) the items in the box are: Headset, Get Started Guide, Safety booklet, Warranty insert, Small, medium, and large ear tips, USB to micro USB charge cable Doing it here won't move things I think. Wearing the Voyager 5200, tap the call button to test sensors. Don't buy Plantronics products, especially the Voyager Edge. I accidentally dropped my Voyager on the floor and my daughters mini poodle decided to make a meal of it. While the call is active, mute the call from the device or Lync. It's not possible to change or disable the voice message when you mute/unmute your audio through the telephone. You hear these annoying notifications even if you use CTRL + Spacebar (Push-to-talk). So I am also using aftershokz and noticed this problem on wednesday may 11th, so it makes sense this was due to a recent update in Windows or Teams. After a few years of use it has now become a piece of junk unless your just using it for music etc, flaviosan 3. Super Saver! The headset itself is great but disappointed to see that this is a perpetual problem with no resolution. Your phone, tablet, or computer may not support call control functionality. I have to mute/unmute quite often during a conference, but the duration and volume of the message makes it painful. Any ideas? The other alternative they suggested to me was to join the Teams meeting through a browser. I could still hear them. Microsoft Teams and Microsoft 365 news and opinions. Adam Ratcliff 11. Cookie Notice they made an exception for me. I had the problem of people not hearing me after I dropped it. Mine has same problem too. The other headphones I have connected do not work now. Check that your headset is defaulted as the audio device for your phone or computer. Ricky Soewardy. Losttexan, Olawale Yussuff A friend who is a dental technician made me a silicon earpiece based on. You could have exceeded the allocated power on your USB port, rendering the mute switch inactive. To mute the device, click Mute. One important thing is that you need to use the USB A OR C connector to connect it with computer only then HUB will be able to read your headset settings. The hub will detect both the headset and any bluetooth adapter (e.g. Cookie Policy 10% OFF. @freidakirkland, No one has gotten back to me on any of these problems. May 24, 2021 by Struggled with same sound cutting out after few seconds as everybody else. After installation of the software, it adds a windows notification as well that you need to turn off . So why is it that when I make a phone call my microphone shuts off so the person I'm talking to cannot hear me. There isn't any config entry in the settings menu anymore. Click on Sensors & Presence. @tromesa604. To solve it you must connect it via bluetooth, that would be all. 2) The sound duration is very long and the ongoing conference cannot . Plantronics . I finally figured out a fix yesterday, and my volume level is like new again.. Soak it in Denatured Alcohol for a couple minutes. A thorough cleaning with an alcohol pad including into the mic grooves cleared this issue for me. Whats going on? @daveblankenship. Could be many times a day or may go a week without. Not on mute, software up to date. 6. @cdaniel2022, hello; i also have this problem and i permanently fixed; it's a hardware issue; i make a video with all the detail here https://youtu.be/qjHFJqkzPiQ. Reddit and its partners use cookies and similar technologies to provide you with a better experience. NOTE *Menus may vary by device. Valentina F, sb.fitness79 please fix that! To fix this, I went to the vendor's page, downloaded the app to manage the headset and there, I had the option to replace the voice for a bip. Poly Studio Room Kits for Microsoft Teams Rooms. @Ronald Miranda 1) This feedback can be very loud if other member's audio is silent and you need to raise your overall volume, 2) The sound duration is very long and the ongoing conference cannot be heard in the meantime. I am using Jabra Ninja headset. The technical storage or access is strictly necessary for the legitimate purpose of enabling the use of a specific service explicitly requested by the subscriber or user, or for the sole purpose of carrying out the transmission of a communication over an electronic communications network. One important thing is that you need to use the USB A OR C connector to connect it with computer only then HUB will be able to read your headset settings. It downgraded my BT from "Headset or Headphones" to only "Headphones" so the microphone is now forced through the laptop mic. For the current session, you need to Stop it. This is common with your model and the Plantronics Legend. I doubt this voice is come from your microphone device. I am just a simple volunteer in the community like everybody else. The HUB release notes confirms that there can be mute sync issues sometimes. BT600). It has to be some kind of manufacturing defect. I have discovered that pressing 2 seconds Volume+ and Volume-, in my earphone, then notifies me by voice "Mute On", but stills on teams muted. Open the Hub, go to Settings, General. I download/install the software with my windows 10. It's a great product, but while i can change volume and mute calls . Need help finding the best headset for your situation? So weird / annoying. On the same hand, If I am in a meeting and I speak while muted the same voice says "muted" and when there is an incoming call from a colleague it says "incoming call". You need to manage your headset settings on your computer using the Plantronics Hub: Dell Pro Stereo Headset troubleshooting knowledge base for audio devices. Contact us today and one of our friendly Advisors will match you with the right headsets. In the System Properties window, click the Hardware tab, and then click Device Manager. Manually turning off the sensors: All of a sudden, nobody could hear me. Please right-click your Microphone from the device list then select Update Driver, if it does not work > Uninstall, reinstall then restart the computer so it can take effect. Turning on and off the headphones constantly can solve the problem temporarily (until you unmute and then mute again). make sure that you have your headset selected and that your headset is powered on. In Teams I try to stay on mute when not talking, so am frequently on and off mute. Tried resetting sensors, touching the mike while talking, using fully charged earpiece problem continues. @achaz. i have the same problem exactly like yours but no solution worked for me , are there any advices? Android Settings > On > Scan for devices*. Please advice. Could you check if the Teams client is the newest version? This avoid me to hear the 5 seconds beeps.. Unfortunatelly this behaviour will appear again if i mute on and off using the Mic icon in teams. To anyone not wanting to download extra software to work around this, simply go into your sound settings via your control panel click the recording tab, find the microphone and right-click it. 4. Here you can get the additional discount of a flat 10% on your favourite purchase by using our Plantronics Mute On Mute Off Problem on your cart. @ravihossur. 1. Check for the MS Teams feature request/issue reporting page so you can ask for it. Thanks for the tip. You can learn more here (under troubleshooting section) https://www.plantronics.com/content/dam/. I have same issue with my Voyager 5200. If I covered the noise cancellation sensor (two holes near the call/hangup button) while the headset was in my ear I could also be heard normally. Check Price at Amazon. How to configure the Mute/Unmute sound alert in the latest Plantronics Hub version for the Blackwire C5220 Headset? In the slightest noise (no correlation to noise volume of type) it will mute my voice with noise canceling at random. A tone means the sensors need to be reset. I live in Florida and use this at work, and while working out. I have replaced the headset twice from service centre, Deal. Maybe it is just a configuration on the device settings? Its just disgraceful. How do I unmute my Plantronics headset? Press J to jump to the feed. The following drivers need to appear in your Device Manager: Human Interface Devices: HID Compliant Consumer Control Device USB Human Interface Device Sound Video and Game Controllers: I connected by phone (Android) and laptop (Windows 10) via bluetooth . Using a Hub compatible device (refer to Install Notes) connected to a PC running Windows and Hub, make or receive a Lync call. The headset icon turns red to indicate the device is muted. I have one now that i updated the drivers, and let it connect to the computer but still not working properly. its all up to date using hub software. It should not be headset issue but more of Microsoft Teams issue as headset didnt have any problems for years until after a Windows or MS Teams auto update a few days ago. Still doesn't work. Is it possible to investigate this problem? You dont have to soak the battery side. if you ever drop your keyless entry in the swimming pool. mightymikeamps. Then when i pressed the call answer/end button like you suggested, the mute function now works. The voice guidance can be switched on/off by holding the Mute button for 5 seconds, or by using Jabra Direct software on your PC 3 Sign in to comment Sign in to answer I went to my voice recorder and pressed record, it should have not recorded anything with my so-called non-working microphone and lo and behold wouldn't you know it recorded everything I said crystal clear on my voice recorder, that's right the microphone works amazing when you're using your voice recorder!!!! Hi Christina and Pam. Dear MSFT, please, do something about it because it is unacceptable and terrible user experience. To reset the sensors, power on the headset, connect the headset to your computer's USB port for more than 10 seconds. thanks for letting us know that it needed a software. Dec 15, 2021. I try to pair with another phone, but the problem persist Any ideas? Dell Pro Stereo Headset WH3022 Usage and Troubleshooting Guide. You can check if lowering the headsets volume over softphone causes the distortion to disappear. Dec 11, 2018 by Learn how to use and troubleshoot problems with the Headset that you use with your computer. For me it's not a workaround, it's the solution, because is the headset driver, it behaves like that. You can check if lowering the headsets volume causes the distortion to disappear. it's so annoying. Thanks for the post above, it helped me! According to your screenshot, it seems this issue is persist in your own Teams meeting. May 20, 2022 by While the call is active, mute the call from the device or Lync. Thank you! The issues with the Voyager Edge is one where the problem is when the microphone is used in call it malfuntions but if you use the voice command it will work just fine you can do the same with the voice assistant if you make a call from the voice assistant the person your calling should be able to hear though it might not be as clear but more then enough for you to be heard by person you are calling. In the Control Panel, click System. and our /edit: The issue is in a computer app with computer audio. Some softphones require the installation of Plantronics Hub for Windows, and Mac to enable the headset call control functionality. I completely believe this is microsoft messing around, not Plantronics. NUBWO HW02 USB Headset with Microphone Noise Cancelling &in-line Control, Super Light, Ultra Comfort. Nov 3, 2022, 5:42 PM. It seems to be less a problem when there are fewer (2 or 3) people on the Zoom. Your device should work just fine. Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays. I purchased the Microsoft version of the headset, which is supposed to have better integration with Microsoft products such as Teams. So, I guess that I am on the right version, correct? So it only takes me a few months before everyone says they can barely hear me. Go to service centre and get replaced it yet again ??? You could be missing a driver. On my HP ProBook 450 G4 i have the same Problem. fkirkland Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. Plantronics Hub Known Issue: Mute not working on Microsoft teams with Savi 8200 and 7300 series. Poly will not acknowledged the issue is probably firmware related barring any better explaination. Called Plantronics customer service. To mute a call you need to briefly press the mute. I am using following products To mute or unmute your headset, click the headset icon in the System Tray. If you hear the words Mute On or Mute Off then there is an additional control layer on top of the default behavior. So if you guys have different headsets you can use, try them, as other headsets that don't have verbal queues when your muted will work just fine. Thanks to my friend Randy Wintle at Plantronics/Polycom for pointing out these can be disabled in the windows notification center Disable them here and the toasts and noises for mute/unmute go away plantronics About the author Tom Arbuthnot I'm relieved I can get it to work, but what utter nonsense to put people through. . I started using it again about 10 months ago, now its failing again. 2. I dont need a toast and windows noise. Reset Sensors 1. My phone does not find the headset during a call or while listening to music. Disconnecting it from the laptop then let the phone work perfectly. But the best would be to have some configuration possibility here. Go to Windows start menu button > type in Device Manager > Audio inputs and output. After drying it now works perfectly again. interestingly the same does not work with the legend. This is delivered by your headset manufacturer. @craigmckellar. Make or receive another Lync call; the call may be stuck on mute. With the latest version of Cisco Webex Meetings Version 40.8.6.2, there are some problems with Muting & Mute/Mic Sync. The turn off the headset for about 5 - 10 secs and turn back on. I have the same problem as Jason Craig.. 2 Activate Bluetooth on your phone and set it to search for new devices. This Plantronics has sensor to turn off once I remove it from your ear. iPhone Settings > Bluetooth > On*. Sometimes I can use the side button and it picks up call and then just stop working. We are trying to get those devices ( Plantronics W740-M or Jabra headset 9460 and Jabra Motion UC ) to see if we can reproduce the issue. 1) This feedback can be very loud if other member's audio is silent and you need to raise your overall volume. Ham Burger The following article provides information about the Dell WH3022 Pro Stereo Headset. I have this same exact issue with my Blackwire 5210 (USB-A) headset now today after upgrading the Plantronics Hub software to version 3.24.2 (Build 36336) and updating the firmware of the headset to version 223. Any suggestions? #3 Make sure compatibility dial is correct. Thank you very much! Dave Blankenship. Does it work sir? 6. 3. There seems to be no solution o this problem. Deal. However, when mute / unmute request comes from a headset device, then it is worth to send back a confirmation so the headset notifies listener. Choosing the best wired headset for call center can be difficult as there are so many considerations, such as Jabra, Earbay, Arama, New bee, MAIRDI, Nulaxy, TruVoice, Kithouse, Plantronics. 2. MS Teams is sending many signals to the system and the apps are the ones implementing that as they want. Pretty annoying to say the least. I agree this is very disturbing, as it is common to go in and out of mute in a call and I would prefer to do it without the disturbance of ladyvoice: "TO UNMUTE YOUR LINE - BLA BLA BLA BLA". Yet I have no issue hearing them. in most companies like mine installing any other software is prohibited. Experience great audio clarity with this Teams certified wired headset that provides convenient call controls at your fingertips. For example, myself I have a cheaper wired-USB plantronics C3220 that only beeps when toggling mute/unmute, as well as a wireless plantronics Voyager Focus UC B825 that speaks the words "mute on" or "mute off". I have the same issue. It is very disturbing to mute because I hear the mute message (in my USB Plantronics headset) instead of hearing the people on the phone. This is an inconvenience. Can you let me know how I check the Teams client version? General Performance Ports & interfaces Other features Headphones Microphone Packaging content Carrying case Logistics data Harmonized System (HS) code 85183000 show more Tentatively, the simple workaround is to remain unmute. Brilliant. To take an incoming call, or to disconnect your call, you tap the Call, To redial a number, simply double-tap the Call, To put a call on hold, simply press and hold the Call, To adjust the listening volume, thenyou need to press up or down on the volume. Okay listen up guys, this is important. I can hear callers but they cant hear me. I can hear callers but they cant hear me. I use Plantronics Hub windows software, which allows you to update the firmware, set some advanced functionality and even do device reporting into their Manager Pro product (which we can pull into Modality Diagnostics). Any ideas? I have asked MS to make an option to turn off the feature that was added in the update. I have found this settings on my own, it works for me too. @hamburger42862. This thread is locked. I just bought mine only 4 days ago, and thought maybe it was not properly adjusted in my ear so that the extended microphone wasn't touching my face-some Bluetooth headsets, I think, the mic portion must be touching your face, I think for picking up vibrations better to hear your voice-not sure though. I have been using Aftershokz for a year and it only started happening after a Teams update. Voyageredge paired with s5 and gear s. Stil working for about 10 months then people start hear me bad. This is your best bet to resolve the issue. To mute the device, click Mute. Disappointed. I did the test above (covering the noise cancellation sensor) and my problem went away. If out of the 1 year warranty, you'll want to order a new. With previous versions of WebEx, you could have a system wide mute application (aka Push to Talk app like Shush, MicDrop, MicMute, etc. To unmute, press the volume down button for about 1.5 seconds until a triple beep is heard in the headset. Running in to the same issue with my Legend. Not possible at all to decrease the volume of this sound or disable it ! Will allow me to hear the tone of the keys being pressed. @fkirkland, Dang! Not on mute, software up to date. I had run into a problem where I had enabled the mute button on the headset and it was muted. I placed tape over that and it helped greatly. But I want to use my aftershokz as it's perfect for being able to talk to people locally and be in a teams meeting at the same time since they don't cover the ears! Teams call or Teams meeting? I am considering Motorola Whisper, my friend ordered from US, he is a happy user for last 3 years. Can you tell me how to fix? This happened a few years ago and thats why I stopped using the Plantronics earpiece. @vladkoretsky. Anyone else seeing this issue? This is thr second one i bought and same thing. https://sciencing.com/denatured-alcohol- same issue here. Hopefully Microsoft will address the issue. Charging Base Indicator Lights: Un-muted headset = solid green light Muted headset = solid red light To Mute and Unmute Models WO100, WO200, WO101, and WO201: (In my previous experience when you spoke and you were muted also a message appeared in the top of the teams screen and now it is NOT appearing). ahmed afridi, Rohit Dhavade Touch or click View PDF to the right of Pro Stereo Headset User Guide, which is in the Manuals and Documents section. If the answer is Teams meeting, how did you join the meeting? Also, on step #3, your headset must be plugged in for you to see the "Planstronics Savi 8200 Office Series" item. I have the same issue as Ben, all was working fine until the last phone (note 10) update a few days ago. Freida Kirkland The unit I have has been working perfectly since new and almost 10 months old. Click the Settings button in the upper right corner of the screen, and then click General. Probably just had some gunk in the mic grooves that was damping my voice enough for the headset to think it was background noise. This headset actually has a mute button on the boom, and it says in your ear "mute on" or "mute off." No calisthenics, and it doesn't incessantly beep to remind you. Contact one of our friendly Headset Advisor's. Hopefully MS will put in something cleaner but I am very grateful - a hack is much better than no solution :), Note: I needed to restart the "Bluetooth Audio Gateway Service" for the change to take effect. Are there no Plantronix reps here to defend their reputation? It is a real problem. I just applied it. I had mine set up so that it only "beeped" when I went on mute/unmute. MS does a great job at complicating users' lives, but this workaround is gold.