No response from them. Let me give you the three possible scenarios that I can test: 1- The issue is that apple TV recognizes dolby vision only when the option on the Hue Sync app under advanced settings "Dolby Vision Enhanced Compatibility" is off. When Apple TV 4K is connected to the Denon receiver, we cannot view Dolby Vision content. If it persists, you have two options to consider: If youve downgraded to an older version that used to work back in the day but it doesnt seem to work anymore, the problem is most likely caused by corruption in the cache or the temporary files associated with your device. If the new update is crashing your app or causing it to lose its sync all the time, just uninstall and reinstall the previous version. They work greatmost of the time. Philips Hue Play Sync Box HDMI Signal Issues [UPDATE: Fix in description] 8,036 views Jun 9, 2020 27 Dislike Share Save Deepak Pradeep 61 subscribers Subscribe UPDATE: I was able to fix. There are two of the biggest problems for it. Equipped with four HDMI inputs, this unit reads the signal from connected HDMI devices like gaming consoles, set-top boxes, or Blu-ray players, syn This is a two-part combo of an app and a new physical device. Make sure that your mobile device is connected to the same Wi-Fi network as your Hue Bridge. The cable box should run thru the receiver. In the case of WiFi, make sure that the signal reaching them is Good to Excellent to avoid problems in connection. Some of our partners may process your data as a part of their legitimate business interest without asking for consent. ), Do Lutron Caseta Switches Work With Philips Hue Bulbs? These are the main things under this set up: *Dolby Vision Enhanced Compability turned on (Hue Box)? 1-800-MY-APPLE, or, Sales and Similar to the first connection issue with the app, connecting the box to an unstable internet will cause a variety of connection problems. 4. (2 ways), Are Philips Hue Bulbs Bright Enough? I cant think of any big issues. Find the Hue Sync app folder and delete the data inside of that nested folder. However, it just supports 60Hz inputs currently. We and our partners use cookies to Store and/or access information on a device. This seems to be a recurring issue for Hue Sync app users, but thankfully there is a reliable solution that can get things working again. But whats causing the connection issue you may encounter. Save my name, email, and website in this browser for the next time I comment. Connectivity Issue with Hue Bridge and Hue Sync. Check Internet Connection Stability for Your PC/Mac, Issues Keeping the Hue Sync Box Connected. All rights reserved. While Amazon is busy branching out into the world of smart lighting, Philips Hue is heading into the rest of the smart home market. See all the updates weve made to the Hue sync box to improve the surround lighting experience. When lots of users have various problems, they dont know how to solve even if they do the various test. There can also be a folder located at: /Users//Library/Application Support/com.lighting.huesync that can be causing the disconnect error. All you need to do is connect the HDMI port to the primary slot in your TV or media system. Some users reported that the app would lose connectivity as often as once every hour. Aug 22, 2020 6:17 AM in response to ShYnNoK. The Hue Sync Box actually speaks to the Hue Bridge with Wi-Fi, not ZigBee. Luckily, this problem is solved by removing the corrupted data that the app has stored on your computer or phone. Hue Sync release notes www.philips-hue.com LG OLED G1 65" EVO | Hue Play gradient lightstrip | Sony STR-DN1080 (5.2.2 Atmos) | Onkyo SKSHT588 speakers | Panasonic DP-UB820 | Apple TV 4K 2021 | NVIDIA Shield Pro 2020 | PS5 | NAS Synology DS218play | Hyperoptic 1Gb fibre broadband cecemf Active Member Oct 31, 2021 #532 ShinyWarHorse said: I plugged the Hue Sync Box into the second HDMI out on my AV receiver. The Hue Sync app is a relatively new product and like most new tech comes with its own host of problems. The Hue Sync Box doesnt support the less-congested 5 GHz Wi-Fi band, however, meaning that if connecting directly to the router doesnt help, you might need to explore changing the Wi-Fi channel (from within your routers admin console) instead. 4K does not work, yet. I recently bought the Denon AVR-X3700H to replace a Sony receiver in our home theater system. Please note that all comments go into a moderation queue (to prevent blog spam). You also need to install the new Sync app on your PC or Mac. Both of these issues can be fixed with these quick tips and tricks. Lets check them out: If youre using the Hue Sync app on your computer, whether its PC or Mac, itll communicate with the Hue Bridge directly through your house internet network, which can be through Wifi or an ethernet cable: In other words, the app doesnt require ZigBee to connect as other Philips devices do. Implemented 120Hz lightsyncing support for 1080p and 1440p content, Fixed HDR-detection issue for Shield Pro and Chromecast with Google TV, Fixed an issue wheretheHue sync box wouldnt reconnect when switching between Hue Bridges, Fixed an issue where the Hue sync box would not detect some Entertainment areas, Changes to an Entertainment area now show up directly in the Hue Sync mobile app, Reworked the communication between the Hue sync box and the Hue Bridge to better support future features, Fixed an issue where CEC Power State Detection would not work in certain setups, Modified USB Power State Detection timing for Sony TVs, Improved compatibility with several routers (e.g. Is there a way to force the Apple TV 4K to send Dolby Vision? Due to the complexity of the issue and amount of third party variables in the equation, we would recommend you Contact Apple Support. Internet/Wi-Fi Speeds Are SLOW Since Using Ring Alarm Pro, Philips Hue Lightstrips: Bending, Cutting & Re-Attaching, Ring Camera/Doorbell Lens Has Popped Out? There are applications that claim to work on Smart TV's with this box however they do not work . What if rolling back the upgrade doesnt do the trick? 1 Home Entertainment Tech Resource. Simply delete this folder and the app should repair itself. I like that smart home technology makes it easier than ever to get news and weather updates, secure your home, turn lights on and off and also have a disco with multi-colored smart bulbs! Here are two of the biggest issues around Hues new device: If youve been around the smart home tech scene for a while, odds are you have an access point or two around the house. With each update, new release notes are published so that you can keep track. Now I find it hard to believe that I could have the exact same issue on both a new box and my existing box. For a better experience, please enable JavaScript in your browser before proceeding. Tristan Perry is a software developer who is passionate about tech gadgets, DIY and housing. APs are also best used for devices that dont require a 100% reliable internet connection. Additionally, it may be worth contacting Philips Hue Support. Surprisingly the earc still works this way as well and I can still get Atmos from the Xbox. Philips Hue White vs White Ambiance (Difference and Price Comparison), Philips Hue Bridge 1 vs 2 (What Is The Difference Between them? NetgearRAX40), Improved color rendering for Chromecast Ultra for various video formats, Fixed an issue where 4K content was downgraded when the sync boxs HDMI cable was on the second output of an AV receiver, Fixed an issue where Huawei P20 phones were not able to complete setup in the Hue Sync mobile app, General stability and performance improvements, Increased the reliability of communication to the Hue Bridge, Fixed issues thatoccasionallystopped lights from syncing during streaming, Fixed a bug that caused lights to switch off when syncing on the highest brightness setting, Fixed issue with Apple TV pass-through mode, in which it would be disrupted when softwarerestarted (on a HDCP 1.4 TV), Fixed a bug with Nintendo Switch that caused it to not sync when switching from YouTube to a game, Fixed a bug with Chromecast Ultra that interrupted video pass-through when used with PhilipsFidelio B5 soundbars, TVs will no longer switch inputs when sync box goes into and out of power-save mode, Power cycling the sync box will no longer switch inputs with various sources unintentionally. Heres What To Do, Wyze Cam Has Blurry Video Recordings: Why This Happens, Wyze Cam Is Beeping Or Chirping: How To Fix This. For example, HDMI 1 could be the name of your gaming console. Seems to drop the connection every twenty minutes or so. All you need to do is rollback the version of the Hue Sync app you are using. The gradient strip is definitely a big improvement over using just the light bars. This app allows you to do a lot of fun things, it is for both Mac and PC users. I decided to record the issues on video, and what you see here are all within one day.I tried troubleshooting by:- Removing and reconnecting all HDMI cables from the Sync Box and all my devices (Apple TV, Chromecast, and PS4 Pro)- Making sure the HDMI cables aren't strained or twisted too much by the source- Upgrading HDMI cables between my devices to the Sync Box to AmazonBasics High-Speed 6 ft ones#philips #hue #syncbox #hdmi Click the Library shortcut that appears. A: Answer. However, with one or two of the latest updates, a lot of users started encountering connectivity issues despite not having any problems before. I have a Roku HDMI to input #1 of the Sync Box, and the HDMI out to the TV. Delete the Bluetooth connection saved on your phone for your Hue Sync HDMI box and then reset it. I have also gone through some research and come to some conclusions. APs are often best used for devices that dont need a 100% steady internet connection. As a result, its helpful to keep the old installer files on your computer such as in a specific folder called Hue Sync Apps. Few companies will be willing to gamble on new products, especially for technical products, which means that many unpredictable problems will occur. Troubleshooting Ecobee Server Communication Issues. What is different about the Apple product that it doesnt work? Tristan owns close to a dozen Amazon Echo devices, way too many Philips Hue bulbs and lightstrips, a boat-load of Ring Cameras and Doorbells and a bunch of other smart home devices too (from Reolink, Google Nest, GLEDOPTO and others). Use up to 4 of your favourite HDMI-connected media devices to get your full-room light effects, making your console gaming content or TV more captivating and vivid. I have a WiFi access point in my garage without issue, but some devices struggle with access points for some reason. You must want to solve this problem to enjoy it. The Hue Sync Box comes with 4 HDMI ports that allow you to directly connect all media devices, such as: Both systems are pretty solid and offer a decent level of plug n play intuitiveness. All you need to do is delete inside the files in the Hue Sync app folder, and youre good to go. Look for com.lighting.huesync in Library>Application>Support, then delete that folder as well. Its really that easy. Tristan also has an academic background (in Math & Computer Science), and so he enjoys digging into the technical ways that smart home devices work. Delete inside the file in the HueSync app folder (Dont delete huesync folder, just delete the contents of this folder). Do Smart Plugs Catch Fire? 3. Hue Sync is split into 2 products including the Hue Sync App and the Philips Hue Sync box. This is the first app youll need. Would anything change if you used an Ethernet cable between your router and the Hue bridge? Using any number of random HDMI cables I had laying around, I am now only getting 1920x1080 on the Neo, which obviously looks terrible with everything stretched. Read more. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Even if the connection dropped (and I'm not convinced, because everything else is fine), it . Use the Hue Sync mobile app and the Philips Hue Play HDMI Sync Box to get lights that dance, flash, dim, and brighten with the content on your TV screen. all my movies 4k Hdr atmos are running through shield tv into Denon avr, ps4 into Denon, using the hdmi out 2 into sync box, nothing from sync box to tv. You may have an access point or two within your home if you like to use smart home devices. Learn more about brightness. By connecting to the Philips Hue Sync mobile app, so you can adjust the mode, brightness, and intensity of the light sync to create an atmosphere for your entertainment experience. I'm currently running a standard HDMI 2.0 cable J jasonrabbit Standard Member Mar 25, 2021 #479 ADD UP TO 10 LIGHTS. Good question. I'm on the fence about the Sync Box and am looking to be convinced by some owners. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. However, it just supports 60Hz inputs currently. Go hands-free with voice Since the system is dependent on your internet signal, it might fail to respond properly if you have weak or slow WiFi. . You also can wait for the updates from Philips Hue, they can solve this issue quickly as a lot of users will have the same issue. After connecting everything correctly and even detecting the Philips Hue Bridge properly, I'm prompted to create an "entertainment space/room". Reddit and its partners use cookies and similar technologies to provide you with a better experience. Not when Dolby Vision is showing on TV or selected as default option on Apple TV, *Dolby Vision works when 4k HDR is on with match content or at any Dolby Vision format? This lets users connect monitors, TVs, gaming systems, and streaming devices to a central hub. As a result, it can be worth eliminating all the usual causes of bad WiFi connections: such as being too far from the WiFi router, or using a low quality WiFi dongle that often cuts out. It should display a wide range of folders for apps installed on your device. So, it would seem I'm the only one having this issue. My TV will recognize dolby vision if apple TV is connected directly to it, but when I connect it to a hue sync box that is connected to my LG TV the do;by vision shows as active on the apple tv, but my LG TV doesn't show as active HDR is being recognized though Has anyone have the same issue? Refunds. Im looking to get into Hue lighting for the first time to go with my PS5. The app gives users a new layer of utility for their existing devices while the physical box gives similar utility and a new HDMI hub option for Hue users. A brief guide with some of the most common connection errors that you can come across while using the Hue Sync App or physical box. The Sync Box supports HDMI. You can also just wait it out. My Smart Plug Keeps Turning On (or Off) By Itself! Dolby vision wont work correctly on my 2016 LG Oled C6. I've contacted Philips Hue Support but they don't know what they are doing. Hopefully with working files this time around! I have to turn the damn thing on 3 to 4 times for it to recognize my tv ir xbox. Any help appreciated.Seems to drop the connection every twenty minutes or so. Is it possible to output Dolby Atmos and Dolby Vision? TV signal drops until I reopen the Hue Sync app. The easiest solution for this is to make sure that both the hub and app are getting proper internet speed.