Take care!Thanks,Rebekah. Not one of them seemed interested AT ALL.Firstly, to find someone for helpstaff were just huddled in a corner having a good gossip and moan. Avoid this store at all costs. Still not received a single item after contacting them numerous times, promises of next day deliveries, but still no joy! It goes against our guidelines to offer incentives for reviews. Although the guys were lovely and well mannered, they couldnt seem to resolve my problem. 20% off selected items with this Footasylum discount code. Yay! 2023 Trustpilot A/S. Extremely moody.I've never seen such self absorbed people. 1. I have all the evidence I need to prove I returned them and purchased a different pair through another store shortly after. One star as there is no 0 stars. We hope to see you again very soon.Thanks,Rebekah, Terrible customer service, they over sell stock make up some delayed delivery emails and then wait for you to contact them after a week saying they dont have any in stock heres a refund. Visit our corporate site, Future US, Inc. Full 7th Floor, 130 West 42nd Street New York, NY 10036. . UK Returns Free return by our courier service. Simply follow our returns portal link below. Only response was we would receive a call within 8 hours - that was two days ago! Hey Maria,Thanks for taking the time to leave us a 5-star review.This feedback is lovely to see, we do take everything onboard and we are glad you had a great experience with us.We hope to see you again soon!ThanksShan. Paying out money for nothing but stress, Not happy, my son purchased with his birthday money a Nike tech Fleece hoodie & joggers from Dundee shop, price tag said 95 for the hoodie but he was charged 110, told they just haven't repriced yet! Hey MattThanks for taking the time to leave us a review. Editor, Marcus Herbert. my issue with this is that you are only informed of this variation after you have paid for the item in the first place so at what point do we get to object to this term. Anyone can write a Trustpilot review. My items never came, and because the refund took so long and because I was worried the next order would not come, due to the courier service they used, I did not reorder. We hope to see you again very soon.Thanks,Rebekah, Terrible customer service, they over sell stock make up some delayed delivery emails and then wait for you to contact them after a week saying they dont have any in stock heres a refund. I realise this was down to their preferred choice of courier (EVRI) but seeing as it was their decision to use EVRI, I do see it as FootAsylums fault also. All rights reserved. Provided the buyer can check the courier first, I would definitely recommend this company as the items are good quality and relatively cheap (sale items of course). We hope to see you shopping with us very soon. This manager needs to be sent on a customer service management skills due to his rudeness and no customer service satisfaction what so ever. Hi Sinead,Thanks for taking the time to leave us a 5-star review.We are so happy you love your order! * One or more of these files was not uploaded due to an invalid file type. After 6 attempts to chase delivery of my item, I have finally just been informed the order was cancelled on the 23rd. 60%. If you don't like it, leave. Full price items only. Footasylum. When you hover over the mens, womens and kids' dropdowns, youll see Featured on the right-hand side. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Unable to get any tracking information on a package ordered on 15/2 with express shipping purchased. I know customer service.Not one of them smiled.Not one of them acknowledged.Not one of them spoke clearly. Replies to negative reviews in < 24 hours. Giving one star so I can leave this review. Do you agree with Footasylum's 4-star rating? They were dispatched quickly and delivered within a few days to Northern Ireland. | Read 8,321-8,340 Reviews out of 55,152 They all fit perfectly. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. FootAsylum only refunded 1 pair (after a lot of research, I can see that this is common practice for these charlatans) I paid through Klarna, sent Klarna the return receipt which proves that ToYou delivered the return to FootAsylum but FootAsylum still try to lie and say that 1 pair has been returned when I know that they have received 2 pairs. Next time it will be JD SPORTS for my next purchase. Simply follow our returns portal link below. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Thanks,Rebekah. Claim your profile to access Trustpilots free business tools and connect with customers. Replies to negative reviews in < 24 hours. The girl on the till said she would get her manager, The manager was very rude about it said its my fault Ive got it wrong, I told him its not my mistake I dont put prices in them he went to check to his surprise I was correct but wouldnt do anything about it. We hope to see you again soon!Thanks,Rebekah, Spent 8 hours looking and this was the only place that had my correct size and colour of crocs!! Footasylum sells the latest trainers and clothing from a wide range of popular sports brands. The Footasylum app has all the latest streetwear, athleisure and footwear, including heritage styles, exclusive colourways, cutting-edge technology and much more. They also offer a WhatsApp device but it doesnt work. Hey Clare,Thanks for taking the time to leave us a 5-star review.We appreciate your words and effort, and we are so happy that you have had a good experience with us.We hope to see you back soon!ThanksShan. And would recommend to all my friends amd family. We had enough to look as it took ages and I was just gobsmacked, watching them treat their customers as though they were a nuisance. Been trying via live chat, what's app and calling HQ. Anyone can write a Trustpilot review. We had to ask him 3 times just to make sure, because he would just mumble something and walk off. We hope to see you again very soon. Free return by our courier service. You can find her work across numerous sites, including Wedding Ideas Magazine, Health & Wellbeing, The Bristol Post, Fashion & Style Directory and more. I messaged a few guys initially who were very slow to respond and inresponsive. Discount. Paying out money for nothing but stress, Not happy, my son purchased with his birthday money a Nike tech Fleece hoodie & joggers from Dundee shop, price tag said 95 for the hoodie but he was charged 110, told they just haven't repriced yet! Absolutely fuming with this company. Find out how we combat fake reviews. Avoid this store at all costs. Verification can help ensure real people write reviews about real companies. Will buy again, Ordered 2 hoodrich tracksuit such a great price bought for my son he loves them great selection easy shopping experience I always look here first before jd fast delivery. Received 2 small refunds for I don't know what! Placed my order and Was here the next day spot on service, Hey Carole,Thanks for leaving us 5 stars!I'm happy to hear that the staff at Edge Lane store were able to help you out, I have passed this review on to them.I'm also happy to hear about the super fast delivery!We hope to see you back again soon.Take care.Thanks,Shan. I wanted to return them but thought the trainers themselves might get damaged so taped up the box for return. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. As the seasons change, more and more collections and features are promoted but there are a few ranges and edits that never go out of style and are popular all year round. Shocking company - bought two items trainers and sliders order value 100.28 never received. Tried to send Crocs back as they didnt fit my daughter. Find out how we combat fake reviews. Order placed Sunday afternoon and delivered Monday afternoon. Thank you so much. If valid, the page will refresh and your total will be updated accordingly. Trying to get through tocustomer services horrendous, gave me the number to generate the return labelat Asda and it didnt recognise this.The Whats App message sent on the 12 January has still not been read and Klarna have reinstated the payments, so we are left with a pair of shoes that dont fit. Asked for a pair of trainerscould not even tell what the guy said. Returned to Preston, Lancashire store today with purchase receipt to exchange them or get a refund. I have been waiting for confirmation that my return has been received/refund for 3+ weeks. Your browser does not support embedded videos. In just a few steps, we'll have it sorted. Turned up the following morning as promised, kept fully updated by text and email throughout the delivery/ordering process. FootAsylum only refunded 1 pair (after a lot of research, I can see that this is common practice for these charlatans) I paid through Klarna, sent Klarna the return receipt which proves that ToYou delivered the return to FootAsylum but FootAsylum still try to lie and say that 1 pair has been returned when I know that they have received 2 pairs. I received a faulty product, Footasylum returns were not at all 'easy' or 'simple' as they claim. After reading reviews I wished I hadn't been such a scrooge but, 3 days later and 3 left to go Santa delivered. If you want to exchange your order, fill out the exchange section of the returns form included in your order and send back your item. An email update at this point would have been helpful due to the vast amount of time I have wasted chasing this on a live chat that cuts you off with no outcome. Hey JN,Thanks for taking the time to leave us a 5-star review.This feedback is lovely to see, we do take everything onboard and we are glad you had a great experience with us.We hope to see you again soon!ThanksShan. Over 90 off RRP. Thanks,Rebekah, Absolutely smashed it with the help from the fosse park team staff he helped me with what. Popular Christmas FAQ That is great news about the fast delivery.We hope to see you again very soon. I was taught to value customers, no matter what job I was in. Having always been passionate about writing, shes written for websites, newspapers and magazines on a variety of topics, from jewellery and culture, to food and telecoms. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Scam Taking money for items not In stock And will financially gain due to it Trade and standards needing looking into you incompetent fools. Purchased 2 pairs of Salomon trainers in different sizes. "No returns or exchanges will be accepted between Monday 26th December to Wednesday 28th December". Hey Clare,Thanks for taking the time to leave us a 5-star review.We appreciate your words and effort, and we are so happy that you have had a good experience with us.We hope to see you back soon!ThanksShan. We are so glad to hear you are happy with the service. Change of mind returns accepted. It goes against our guidelines to offer incentives for reviews. You can sign up to Footasylum UNLCKD via the Footasylum website before using it on the app. As a third-party retailer, you can find cheap prices on top brands in the Footasylum sale and outlet sections. Package allegedly dispatched on 11th December and now reported as list in transit! That's because you can return Nike online orders, including custom Nike By You sneakers, for any reason within 30 days of purchase (some exceptions apply). Which are the instant chat and the WhatsApp!! 299.99. A refund can take up to 10 working days to show in your account. For a next-level shopping experience, the app lets you filter by brand, colour, size and style so you can easily find what you want. Ordered it on Monday and it was delivered on Tuesday. We hope to see you again soon!Thanks,Rebekah, Spent 8 hours looking and this was the only place that had my correct size and colour of crocs!! I have sent them back the undamaged trainers in a damaged box as I received them. Happy from start to finish! All rights reserved. Happy from start to finish! It's great to hear you are happy with the coat and that the delivery was so quick. Greater than 37%. The service was quicker and excellent, I will buy more goods in the future, goods are quality, I will recommend it to more people, this shop put smile on my face. To break them up politely to ask for helpit was like I had sowrn at them. For every 1 spent, you'll earn 5p back every time you shop online or scan in-store. Date of experience: 18 December 2022 I'm fortunate that I don't need a credit rating so I'll wait for FootAsylum to take this 'debt' to court and they can produce their evidence to my lawyer. This manager needs to be sent on a customer service management skills due to his rudeness and no customer service satisfaction what so ever. These 20 Footasylum discount codes will help lower the cost of trainers, boots, coats & activewear, All the best features, news, tips and great deals to help you live a better life through technology. Strengthen your review by uploading photos & videos. Treated myself to some new trainers and jogging bottoms in the sale! We are so glad to hear you are happy with the service. I did receive some EMU slippers which I returned (they have confirmed receipt of the incorrect item) but still not received my order or refund.Now going to put charge back on my credit card and reorder items with a more reputable company.Terrible customer service: Live chat doesn't work, what's app repeats message, and cannot speak to the team. Never again. We hope to see you shopping with us very soon. Price was unbelievable for what I got! We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. Thanks,Rebekah, Ordered a Nike Black Coat from Footasulym and within one day it arrived.Over the Moon with the coat and fast delivery.Highly recommended to anyone looking for dedicated online shopping experience.Theresa, Hey Theresa!Thanks for leaving us a review. Find out how we combat fake reviews. Our 16 year old son made a two bus 18 mile return journey only to have this pointed out by the assistant. When you shop Nike online, either on Nike.com or in the Nike App, you can shop with confidence, knowing we'll give you plenty of time to make sure your Nike items are just right. If you'd like to return your order, you can within 14 days of receipt. Totally shocking service in regards to a faulty item that they . We hope to see you again very soon. 4. The range includes footwear, clothing and accessories for men, women and children. To break them up politely to ask for helpit was like I had sowrn at them. Not one of them seemed interested AT ALL.Firstly, to find someone for helpstaff were just huddled in a corner having a good gossip and moan. There are plenty of people who would love to have your job and do a better job at it, too.Without generalising, this younger generation seem to only be able show emotion through emojis. Treated myself to some new trainers and jogging bottoms in the sale! Manchester Arndale Ladies Store Went to purchase a pair of trainers today at a price of 94.99 inside of the trainers, got to the till and was asked for 109.99 which I asked why theres a difference. They were dispatched quickly and delivered within a few days to Northern Ireland. Further Details. - Mel, posted 7 months ago That is great news that they arrived a day early!We hope to see you again very soon. Tommy Jeans. Unable to get in touch with anyone from customer service to resolve issue. We spoke to Footasylum's senior leaders . Although the guys were lovely and well mannered, they couldnt seem to resolve my problem. All items must be returned in their original boxes and packaging. The app also has a smooth checkout process with good delivery options which is available to over 60 countries. My son lost out on his Christmas presents as a result. Any other store would of honoured the price or even try and sort something out, but not this store or even a apology. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Price was unbelievable for what I got! Refunds are made to the original payment method, and products must be in their original boxes and packaging. Footasylum exchanges are only available in the UK. Due to a fault with my Klarna I contacted Footasylum through whats app on numerous occasions. I know customer service.Not one of them smiled.Not one of them acknowledged.Not one of them spoke clearly. I was taught to value customers, no matter what job I was in. Disgusting cant believe its taken a whole week to get a response by text to be told Il have to wait for refund but yet I paid next day that Iv not been refund for. A quick call to Terry and he rectified the problem, I wish I had lifted the phone sooner, honestly, what a nice guy and thanks to him, my family and I can continue to kit ourselves out in our favourite shop!! First and last time I will use this company. In just a few steps, we'll have it sorted. An email update at this point would have been helpful due to the vast amount of time I have wasted chasing this on a live chat that cuts you off with no outcome. From high-profile trainer releases to exclusive colourways of your favourite kicks, youll find everything from sportswear giants Nike and adidas to Skate classics like Vans and future heavyweights Gym King. 20%. Thank you for super quick delivery too :))", "I was assured me order would be amended when I requested to cancel it however this was not the case and now I\u2019ve to wait even longer for a refund and have to pay to return the item which apparently I will be refunded for however based on previous correspondence I won\u2019t hold my breath won\u2019t be ordering again". Great sale and super quick on delivery. Bad after a whole week of trying to find out whats been going on to be just told my order is lost in transit and will take up to 10days from a refund. sent Klarna the return receipt which proves that ToYou delivered the return to FootAsylum but FootAsylum still try to lie and say that 1 pair has been returned when I know that they have received 2 pairs. Hi Sinead,Thanks for taking the time to leave us a 5-star review.We are so happy you love your order! Ordered it on Monday and it was delivered on Tuesday. Was told that neither was possible because I didnt return them in the original shoe box! The girl on the till said she would get her manager, The manager was very rude about it said its my fault Ive got it wrong, I told him its not my mistake I dont put prices in them he went to check to his surprise I was correct but wouldnt do anything about it. my issue with this is that you are only informed of this variation after you have paid for the item in the first place so at what point do we get to object to this term. The Footasylum app is a great way for users to shop the latest deals and products from Footasylum and to build up loyalty points and vouchers that can be used in-store or online. We often link to other websites, but we can't be responsible for their content. Do you agree with Footasylum's 4-star rating? You have 28 days to return your items and you'll need your original receipt or delivery note. Difficult, posted 2 weeks ago However, i just received an email stating evri are expecting a parcel from footasylum which could be the trainers i returned due to them being faulty. The girl on the till said she would get her manager, The manager was very rude about it said its my fault Ive got it wrong, I told him its not my mistake I dont put prices in them he went to check to his surprise I was correct but wouldnt do anything about it. To start a return, fill out the returns form that came with your order and follow the instructions on the form. Was looking everywhere but at her customers. As we were waiting for our trainers to come up, they constantly were putting their hair right, their clothes right, stopping infront of every mirror to check themselves out, adjusting make up. Extremely moody.I've never seen such self absorbed people. If you don't like it, leave. - Rebecca Jones, posted 1 year ago Thanks,Rebekah, Absolutely smashed it with the help from the fosse park team staff he helped me with what. It goes against our guidelines to offer incentives for reviews. I have been waiting for confirmation that my return has been received/refund for 3+ weeks. If youre a regular Footasylum shopper and want unlimited access to the latest news and products from top sports and fashion brands, the Footasylum app is definitely worth a download and its free. Ordered some trainers at 10.30pm amd paid for next day delivery. We also ensure all reviews are published without moderation. This arrived within only two working days and all items were delivered intact and all there. Courier. Order placed on Monday standard deliver paid for and the parcel arrived the next day. Round and round in circles. Waited 14 days still not received refund so contacted them via onlo chat to be told system error why its not be refunded, they said it be another 10 working days, I requested it to to be fast tracked and its a joke they replied sorry and said I can have a discount code for next purchase said I don't think I'll be using your company again only to be cut off from chat. Don't forget to tag us on our socials.Hope to see you back soon!ThanksShan. A simple full refund is all I wanted from the first time I was messed around!! I brought some trainers and returned them just before the 28 day period which was allowed for returns. Provided the buyer can check the courier first, I would definitely recommend this company as the items are good quality and relatively cheap (sale items of course). The lady at the till was no better. Manners cost nothing. Easy! We use dedicated people and clever technology to safeguard our platform. Ordered coats for 2 of my sons in the sale. Greater than 82% of reviewers feedback is Footasylum returns process could be better. All students enjoy 10% off at Footasylum. How are you today? Ordered a coat which was too small.tried to return through the inpost lockers but were all constantly full in my area.rang customer services and explained that im disabled,to be told by a very couldnt be bothered attitude,that a return label would be sent via email to send it back via a different courier. Shan I saw your reply you asked me to contact you on your social media page I am sorry I dont know how to do it simple email me thank you I got an account app with footasylum Mohamed shaikh. Footasylum UNLCKD is the apps loyalty scheme that lets users shop online and scan in-store vouchers available on the app to earn vouchers with every purchase. !spoke to Edge lane store about colours in crocs. Would not recommend. Returns and Exchanges Taken a risk with your gift this year, or not sure on their size? Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. I would avoid at all costs. I would avoid at all costs. Click the 'Copy' button to copy it. Hey JN,Thanks for taking the time to leave us a 5-star review.This feedback is lovely to see, we do take everything onboard and we are glad you had a great experience with us.We hope to see you again soon!ThanksShan. Placed my order and Was here the next day spot on service, Hey Carole,Thanks for leaving us 5 stars!I'm happy to hear that the staff at Edge Lane store were able to help you out, I have passed this review on to them.I'm also happy to hear about the super fast delivery!We hope to see you back again soon.Take care.Thanks,Shan. Trying to get through tocustomer services horrendous, gave me the number to generate the return labelat Asda and it didnt recognise this.The Whats App message sent on the 12 January has still not been read and Klarna have reinstated the payments, so we are left with a pair of shoes that dont fit. From high-profile trainer releases to exclusive colourways of your favourite kicks, youll find everything from sportswear giants Nike and adidas to Skate classics like Vans and future heavyweights Gym King. If you miss this window, youll have to go through the returns process. Perfect from start to finish. The trainers are clearly not of merchantable quality and it is unreasonable to expect a purchaser to keep shoe boxes! There are plenty of people who would love to have your job and do a better job at it, too.Without generalising, this younger generation seem to only be able show emotion through emojis. Under Armour Charged Rogue 3 Trainer 40802641600 Mens Footwear. Footasylum. Still over 300 down! Turned up the following morning as promised, kept fully updated by text and email throughout the delivery/ordering process. Customer Service. We use dedicated people and clever technology to safeguard our platform. Shocking service avoid disappointment. I would definitely recommend and will be a returning customer. However, i just received an email stating evri are expecting a parcel from footasylum which could be the trainers i returned due to them being faulty. There was a problem. - Anonymous. Wore them only half a dozen times and the suede covering split along the line of the little toe crease. Then I started a new chat and got Sophie who was absolutely lovely. Beth is Home Editor for T3, looking after style, living and wellness. 2023 Trustpilot A/S. Was my daughter's main present - I'll never use this establishment again and urge others not to as well. Companies can ask for reviews via automatic invitations. It's great to hear you are happy with the coat and that the delivery was so quick. Why have i been rejected for my return as the item was faulty? Absolutely fuming with this company. I will always order with footasylum I am very happy with the service and products. Hey Clare,Thanks for taking the time to leave us a 5-star review.We appreciate your words and effort, and we are so happy that you have had a good experience with us.We hope to see you back soon!ThanksShan. Rock Woven Outdoor Pant. Never again. We also ensure all reviews are published without moderation. Useless. Ordered almost 400 worth of clothes for my son on the 12th of December! And would recommend to all my friends amd family. Ordered Nike trainers. very helpful as Liverpool didnt answer the phone. Order placed on Monday standard deliver paid for and the parcel arrived the next day. Footasylum is a sports fashion retailer in the UK with 70 stores and over 2,700 employees nationwide. Shocking company - bought two items trainers and sliders order value 100.28 never received. Wow! The top brands to shop on Footasylum include adidas, Alessandro Zavetti, Berghaus, Converse, Hoodrich, Jordan, Kickers, Kings Will Dream, Monterrain, Montirex, New Balance, Nicce, Nike, The North Face, Tommy Hilfiger, UGG and Zavetti Canada. Date of experience: January 04, 2023. Hey Maria,Thanks for taking the time to leave us a 5-star review.This feedback is lovely to see, we do take everything onboard and we are glad you had a great experience with us.We hope to see you again soon!ThanksShan. 2023 Trustpilot A/S. - KM, posted 1 year ago Make sure your order is unused and in original packaging and labels. I have no complaints at all, fantastic service.. item arrived perfect after 3 days. 10/10 will not be using footasylum again. Delivery to Australia was super cheap and very very fast! We hope to see you again soon!Thanks,Rebekah, Spent 8 hours looking and this was the only place that had my correct size and colour of crocs!! I will always order with footasylum I am very happy with the service and products. The Bury-based retail group agreed to buy Footasylum in March 2019 for 90m, but the deal has been caught in a tortuous process since then, with the CMA repeatedly trying to block it. From high-profile trainer releases to exclusive colourways of your favourite kicks, youll find everything from sportswear giants Nike and adidas to Skate classics like Vans and future heavyweights Gym King. Returned to Preston, Lancashire store today with purchase receipt to exchange them or get a refund. Find out how we combat fake reviews. Reply from Footasylum Jul 14, 2021 Hey! - Anonymous, posted 4 months ago It's great to hear you are happy with the coat and that the delivery was so quick. Email and text communication was prompt and efficient. @Footasylumofficial 2.16M subscribers Videos Live 0:00 / 0:00 LOCKED IN SEASON 3!!! For full terms and conditions see here.