Musicians condemned Viagogo amid renewed concern about resale websites, which allow fans but also professional ticket touts to sell on music, theatre and sports tickets for profit. Viagogo sells tickets from one fan to another, so it does not issue refunds - instead, it sells the tickets on again and passes the proceeds to the seller. See all 12 articles. A member who wants to buy a ticket first scans the viagogo database for tickets listed by Sellers that match the Buyer's desired tickets. Your first port of call was to query this with Viagogo, which said it had paid the money to a card that was registered on your account, under your name. When you pay a company (rather than an ebay seller or individual), then it is often pending until that company processes your order and captures the pending payment. You also warrant that you own the tickets and are authorized to transfer or resell the tickets. Helen Crane, This is Money, replies:This tricky ticket issue has been going on for quite some time. Viagogo doesn't sell tickets themselves, but provides a platform for resellers to sell tickets, in a similar way to Ebay or Gumtree. 5.3 Disclosure of Information. We are no longer accepting comments on this article. The site operates a system wehre the tickets don't go on sale until they receieve them. 1. Forms must be returned to viagogo 5 working days after receiving them, in order to apply for a refund. Copyright viagogo Entertainment Inc 2023. Artists whose tickets have appeared on Viagogo under listings placed by GES SL, said they were appalled by the ease with which industrial-scale ticket touting continues unchecked. You may also file for a claim if your tickets are invalid or not accepted at the venue. Can I deliver the tickets using a different delivery method? Once Buyer and Seller have entered into a transaction, all transactions are covered by the viagogo Guarantee. . Thus, the ticket price shown (before our fees) may include sales or value added tax (US or other) as appropriate. This reader was hoping to see Paul Heaton and Jacqui Abbott on their 2020 tour - but it was rescheduled several times due to Covid and he then decided to re-sell the tickets. Scammers often look to exploit demand for the most popular events by selling fraudulent or non-existent tickets. City and Colour Concert Tickets. The use of automated systems or software to extract data from this website for commercial purposes, (screen scraping) is strictly prohibited. If an event is rescheduled to another date, your tickets should be valid. Is that normal? Except as expressly stated otherwise, all notices to viagogo shall be sent through the email form provided on the Site under the Contact Us link. This fee will be deducted from your payment. With mycashbacks you get cash back & discounts very easily! This Agreement (and all documents incorporated by reference) constitutes the entire agreement between the parties pertaining to the subject matter hereof and supersedes all prior agreements and understandings between the parties hereto with respect to the subject matter hereof, whether written or oral. By browsing this website, you consent to the use of cookies. Viagogo was ordered by the Federal Court to pay a penalty of $7 million. StubHub sold $4.75 billion in tickets last year, taking in $1.1 billion in fees, according to eBay's annual report. Instead, write to them again: restate your claim, and the reasons for your complaint. 1.3 viagogo Guarantee. Viagogo's apparent brazenness has been breathtaking and, so far, it's managed to profit with impunity. 2.5 Tax on Seller Proceeds. Invalid tickets are defined as anything where buyers are refused entry. Thankfully, I have now managed to get to the bottom of it. The tickets will be stored in one of these third-party sites. Check out our video below for advice on how to avoid ticketing scams. To register, You must provide your real name, address, phone number, and email address. I find it inconceivable that a rogue offshore business, already under the investigation of UK regulators and with such a chequered history, can continue to operate in this way. Leave the Archive. A CMA spokesperson said the watchdog was concerned about these reports of speculative selling.. In this case they counted them as arrived the moment UPS scanned the tracking label. 6.10 Notices. Does Viagogo pay their employees well? Seller 5 reviews; Agent 2 reviews; Administrator 1 review; Call Center Representative 1 review; viagogo reviews by location. StubHub said it did not sell tickets speculatively and has no relationship with a company called Global Experience Solutions. These saved payment methods are designed to make life easier, so we don't have to type in our full addresses and payment information every time we make a purchase but as your case shows, it is vital to exercise caution. Once a ticket is posted, We strongly discourage posting that ticket for sale elsewhere. Peter Hunter and David Smith were jailed in 2020 after being found guilty of four counts of fraud including one related to speculative selling, following a 2016 Guardian investigation. Madrid-based GES SL listed thousands of tickets, including more than 600 events in the UK, on the Viagogo website, which is Britains largest ticket resale platform. It can be easy to mix up card details when shopping online, as many sites will require users to save their details, or auto-fill them when they are making a purchase. Tickets may be substituted with comparable or better seat locations without the Buyers approval. viagogo provides a service that allows members who want to buy tickets ("Buyers") to find members who want to sell tickets ("Sellers"). And if life throws you a curveball - we give you the freedom to change your mind and resell your ticket, safely and securely. As a Buyer, You grant viagogo permission to charge your credit card, debit card, PayPal account, or bank account for the purchase of the selected tickets. a Split Payment transaction), we collect the payments within 24 hours of the first Buyer completing the transaction. I had a flight delay, can I get compensation? Are investors underestimating the impact of rate rises? Get a discount code to save on your internet security, Listen to podcasts and books for less with these offers, Get the ultimate broadband and entertainment bundle, Get great deals on existing and new plans, Have a clean house and save money with these offers, As chip designer Arm chooses to float in US Ex-chancellor warns London stock market now 'less attractive'. 4.1 Double Posting and Removal of Tickets. In the rare instance that a problem arises and the original ticket Seller does not provide You with the tickets listed for sale, viagogo will, in its sole and absolute discretion, review comparably priced tickets and offer You replacement tickets at no additional cost, or viagogo will issue You a refund for the cost of the tickets. You also agree not to separately contact the Buyer at any time for any reason. 2.10 Collecting Payment. 3. We may take any action that We deem appropriate in our sole discretion including without limitation issuing a warning, suspending or terminating service, denying access, removing a listing or recommending You edit a listing. where did nick turani go to college brian buffini net worth 2018 It offers fans the opportunity to buy and re-sell tickets, which were originally bought from official concert organisers. If a Seller sends tickets that are not consecutive, but listed them as so, viagogo may charge the seller a replacement fee and other charges, as specified in Section 5. Luckily I spotted this in time and managed to get the parcel diverted back to the sender and refunded. And that is before you consider the millions of shoppers now using contactless payment services such as Apple Pay or Google Pay, or digital versions of a credit or debit card stored on a mobile phone. Our customer service team has assisted this customer at length and provided all the information and proof he needed to identify the bank account in question. Viagogo is a global online platform for live sport, music and entertainment tickets. Almost all retailers now have an option to 'save this card for faster check-out next time'. And even if you don't save your details, lots of computers and mobile phones will 'auto-fill' addresses and card details that you have previously entered when you are filling out your payment information. Ireland 39 reviews. We do not allow any commercial relationship to affect our editorial independence. Cons: Viagogo Reviews. Did you find this answer helpful? A payment to viagogo will appear on the Buyers payment method statement as VIAGOGO EVENT TICKETS. The title at the beginning of each paragraph of this Agreement is for reference purposes only and in no way defines, limits, construes or describes the scope or extent of such paragraph. Instead, it was paid into the bank account that was saved on your Viagogo profile the one your wife had innocently entered years before. Five tips on when to seek help, hiring the right firm and typical costs, Do not sell or share my personal information. This is often referred to as mitigating your loss. If u look on official ticket sellers sites some actually tell you not to buy from viagogo . The ticket seller is responsible for giving you a refund for tickets to a cancelled event. So its not int he sellers interest to sell fakes or not actually have the ticket. @vrbavojtech. Pros. In the case a Seller has not confirmed a sale within forty eight (48) hours, or in the case a Seller Reports a Problem the Seller, including without limitation, may be subject to a replacement fee, other charges, and/or other consequences as specified in Section 5. Find the tickets that were originally transferred to you from your viagogo seller and continue these steps. 5.2 Violations, Termination and Suspension. Claim compensation You may be able to claim some compensation for loss of enjoyment. If any provision of this Agreement is held to be invalid or unenforceable under any circumstances, its application in any other circumstances and the remaining provisions of this Agreement shall not be affected. In future, if you have issues confirming or fulfilling . Don McLean Concert Tickets. 'This is the benefit of working with a regulated and trusted platform like Viagogo. When you pay a company (rather than an ebay seller or individual), then it is often pending until that company processes your order and captures the pending payment.If they don't process that order and capture the pending payment then the pending status times out at 30 days post-payment.d buyer protection). Viagogo has said it will stand by another dubious seller, who used a false address in Dundee to list hundreds of tickets." That, claims Webb, is the same seller listing tickets to Lorde shows in . If I hadn't noticed before the parcel was actually delivered, the person living at my old address may well have received a free dress, and I may not have got a refund. You are viewing the PayPal Community Archives. If You receive tickets from the Seller that are not the tickets you ordered or tickets that are invalid and not honoured at the venue, we strongly advise you to Contact Us to report the issue. There have been several reported issues with people buying tickets from secondary sellers, including: The Consumer Rights Act has a whole chapter on ticket reselling and says you must be told: In the first instance you need to contact the website that sold you the tickets and ask to cancel the tickets and request a refund. But organisers of some of the events said GES SL could not possibly have all of the tickets it was advertising. viagogo Pay & benefits reviews Review this company. the particular seat or standing area your ticket is for, including the block of seats and row number. The pattern of these listings combined with evidence from test purchases, indicate Viagogo may be complicit in a multimillion-pound global fraud, said Adam Webb of FanFair Alliance, a music industry group backed by managers of artists such as Arctic Monkeys and One Direction. If you paid by credit card If youve spent more than 100 and less than 30,000 you can claim on your credit card if something goes wrong. 1.2 Ticketing Exchange. How do I change my payment method for getting paid? 'Our fraud team also carried out a full investigation to reassure the customer that there was no suspicious activity on his account. You also say that despite being in contact with them for months, Viagogo only recently told you which bank the card that the money had gone to was with, which was what triggered your memory of the old account. In April the Competition and Markets Authority (CMA) threatened it with legal action for. How to get a refund, repair or replacement. Once your complaint has been recorded, you should regularly log into your user account and check for a notice of cancellation of tickets and a notice of a refund. Viagogo and StubHub, which are in the middle of a troubled $4bn (2.9bn) merger, have previously come under fire for a series of controversial business practices, including breaches of consumer. If I don't spend enough time in the UK, can I be forced to become a 'non-dom'? You will need a username and password to access the Site and use the Services. The Seller will be paid 5 - 8 days after event if the delivery of the tickets was successful to the buyer. You may not assign or transfer this Agreement, or any of its rights or obligations, without the prior written consent of viagogo, which We can refuse in our sole discretion. Have we let energy giants make too much profit? Viagogo just like many other ticket sellers are modern professional con artists. Jun-18-2021 11:52 AM. You shall indemnify and hold viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents and employees harmless against all liabilities, costs, interest and expenses (including reasonable attorneys' fees) incurred by viagogo that arise out of any third party or governmental claim that involves, relates to or concerns (i) any local, regional, country, or international tax obligation or amounts due or owing under any tax regulation, law, order or decree or (ii) any dispute concerning the tax status of viagogo. " viagogo has a really high turnover rate and this doesn't only apply to their employees " (in 11 reviews) " Lack of transparency, inflated "perks" " (in 5 reviews) 3.2 Other Information. What do the ticket split type options mean? Viagogo Reviews in New York City, NY | Glassdoor Viagogo Engaged Employer Overview 281 Reviews 5 Jobs 221 Salaries 180 Interviews 50 Benefits -- Photos + Add a Review Viagogo New York City Reviews Updated Aug 16, 2022 Find Reviews Clear All New York City, NY Area English Filter Found 16 of over 281 reviews Sort Popular Popular COVID-19 Related You can update your payment method as long as you haven't yet been paid. If you are unsatisfied with your bank or credit card provider, or your claim is unsuccessful, you can ask the Financial Ombudsman Service (FOS) to investigate your case. 2.9 Seller's Confirmation Obligation. What do the ticket split type options mean? Viagogo says it paid me in November, but it has not turned up in my account. You may only use the Services if You can legally enter into and form binding contracts. Viagogo, based in Geneva, Switzerland, has not disclosed details of its . Pay by PayPal, a free service to pay online without sharing your financial information. Note that this is separate from any Tax viagogo is required to charge on its fees. All sales and bids are final. Viagogo Engaged Employer Overview 285 Reviews 5 Jobs 221 Salaries 182 Interviews 50 Benefits -- Photos + Add a Review Viagogo Reviews Updated 25 Jan 2023 Find Reviews Clear All Full-time, Part-time English Filter Found 265 of over 285 reviews Sort Popular Popular Highest Rating Lowest Rating Most Recent Oldest first 3.3 65 % What is the viagogo complaint handling process? This is the first time i used their portal to sell tickets and they have the worse customer support and transaction process. Before taking this step we advise that you take a look at our advice on writing a letter before action. If We change this Agreement, We shall post a revised version of this Agreement, which shall automatically replace the terms of this Agreement. 6.3 Allocation of Risk. We only recommend purchasing tickets from AXS.com, the AXS contact centre, the venue box office, or the official venue . Only some of my tickets have sold. As part of the listing process, the Seller assigns a price to the tickets and provides information including but not limited to the event, date, section, seat, and row, and sale end date, all in accordance with the process outlined in the help pages. The average Viagogo salary ranges from approximately $178,831 per year for a Software Engineer to $178,831 per year for a Software Engineer . You will receive confirmation by email when the payment is made. They then charge a booking fee on top of the tickets. We are not involved in the actual transactions between Buyers and Sellers. Either process allows you to get your money back, if you believe the goods you purchased are damaged, different from those described or didnt arrive. In the event that an event is cancelled or re-scheduled, viagogo reserves the right to cancel a sellers transaction. If you can't make the rescheduled date, then you're entitled to a full refund. To set one payment method as your default, under 'Payment options for selling tickets,' select the 3 dots next to the one you want as a default and then 'Set as default.' See Getting paid for your StubHub sale for info about when to expect payment. Keep records of all your correspondence, take screenshots and gather any other evidence in support of your refund claim. During this time, the Site will be temporarily unavailable. If the listed ticket is not delivered, viagogo shall have the right to charge the Seller a replacement fee and other charges, as specified in Section 5. Can you help me find out what has happened here? Make them aware of your experience and the complaint youve made. 6.9 Change or Suspension of Site. How do I unsubscribe from your newsletter? A Madrid address given for GES SL on Viagogo not only gives an incorrect street but the company name is incomplete. To be a member of this Site, You must agree to accept the terms in this Agreement. "Comparably priced" replacement tickets are determined by viagogo in its sole and absolute discretion. Viagogo Won't pay me for my sold tickets. The CMA's legal victory forces Viagogo to address alleged breaches of laws designed to protect consumers. Under Section 75 of the Consumer Credit Act, your credit card company is jointly liable for any breach of contract or misrepresentation. How to overhaul your portfolio and make your money work harder, The secret to becoming an Isa millionaire? 3.3 Laws and Regulations. You'll need to call your local bank to see if they cash out I bonds and their requirements for . Selling a type of mobile ticket and transferring it to the buyer. You may find other users information to be offensive, harmful, inaccurate, or deceptive. If You do not qualify, do not use the Services. TicketNetwork. 7.2 Copyright. Please use caution when using the Site and remember that there are risks of dealing with people acting under false pretences. You also have the option of taking your case to a small claims court. Any unauthorized reproduction, modification, distribution, transmission, republication, display, or performance of the software or the content on the Site is strictly prohibited. On termination, Your items may be de-listed if You are a Seller and Your purchases may be cancelled if you are a Buyer. A property I inherited was overvalued by 50k - can I get any inheritance tax back and do I face a 'double whammy' on CGT? From sport to music, comedy to dance, festivals to theatre - we offer the widest choice of the most diverse events. Learn more. If you have questions about a purchase or a sale you made, you might be wondering how to get in touch with a customer service representative at Viagogo. You acknowledge and agree that (i) our patents, trade marks, trade names, service marks, copyrights and other intellectual property (collectively, "Intellectual Property") is and shall remain our sole property, and (ii) nothing in this agreement shall confer in You any right of ownership or license rights in our Intellectual Property. the price it is sold for on the primary market). What is the viagogo complaint handling process? 2.9 a) Exception to Sellers Obligation to Confirm. The same court order also requires Viagogo to provide its customers with contact details of the people theyre buying from. Like. Both you and the company were insisting that you weren't in the wrong. Sellers: once your tickets have sold, viagogo charges a service fee. 6.4 Release. Event dates, times, venues and subject matter, which are listed on the ticket, may change. viagogo reserves the right to prohibit anyone who brings a fraudulent claim from having further access to our website. If we are unable to successfully process your payment within 30 minutes of the original order time, unfortunately we will have to cancel your order and you will not be charged. PREAMBLE Pay by credit . Report. This fee is displayed in the check-out process and covers the cost of maintaining the viagogo platform, guaranteeing tickets and providing customer service. Red Hot Chili Peppers Tickets. Join the 36,151 people who've already reviewed viagogo. What ticket resellers must do Your experience can help others make better choices. Best Shopping Deals In the know quiz Shoppers are advised to double check card details when shopping on computers or mobile devices. In certain circumstances, you may be required to complete a Dispute Claim Form and provide additional information in order to claim a refund. To add to the confusion, I was refunded the 9 delivery fee I paid for the original tickets to my correct credit card. 'In terms of the 9 delivery fee, this was refunded to the credit card the customer used for his ticket purchase in line with our standard procedure for any buyer refunds.'. We attempt to ensure all tickets are delivered in time for the event, time scale permitting We may require a venue or box office collection (pick-up). To add to the confusion, I was refunded the 9 delivery fee I paid for the original tickets to my correct credit card. Viagogo have become the focal point for calls to tightly regulate . This is Money is part of the Daily Mail, Mail on Sunday & Metro media group. It can happen on any website where payments are taken. In the first instance you need to contact the website that sold you the tickets and ask to cancel the tickets and request a refund. The Sellers and the Buyers are hereafter jointly referred to as the Members. The views expressed in the contents above are those of our users and do not necessarily reflect the views of MailOnline. You agree that payments owing to You for sales made through this Site may be suspended or delayed and that We are not obligated to pay You for any sales if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. I want to ask if anyone know their custumer service valid e.mail ? Viagogo employees rate the overall compensation and benefits package 2.8/5 stars. 6.11 Permitted use. Get the transfer info. Ensure the debit/credit card details you provided are for a valid card with an expiry date in the future and sufficient funds to cover this order. Many times a ticket might have wildly different prices to the face value, particularly for in-demand events. MARKET REPORT: Airline stocks fly higher as German carrier Lufthansa returns to profit after torrid time during Covid pandemic, Prove what Britain's worth, says MAGGIE PAGANO: Over last 20 years or so UK investors have fallen out of love with British equities, Leonardo DiCaprio and Kim Kardashian quizzed by FBI over links to fugitive financier, Housing market seeing signs of life after grinding to a halt last year, according to online estate agent Rightmove.