Weve helped millions of people find a resolution. .wsite-phone {} Whilst Staysure and ERV are different companies (as far as i know), I feel strongly that Staysure should have an onus of responsibility towards their customers in cases such as mine, rather than passing the buck and asking me to take up the matter with ERV through their complaints procedure. We are so pleased to hear that you are happy with the service and our staff were so friendly and helpful.Thank you for choosing Staysure. Our pay and reward package is regularly reviewed too so that we remain competitve in the market and provide our team members with a good deal. Used chat and phone. #wsite-content div.paragraph, #wsite-content p, #wsite-content .product-block .product-title, #wsite-content .product-description, #wsite-content .wsite-form-field label, #wsite-content .wsite-form-field label, .blog-sidebar div.paragraph, .blog-sidebar p, .blog-sidebar .wsite-form-field label, .blog-sidebar .wsite-form-field label {} We class a complaint as any expression of dissatisfaction whether written or verbal.. var STATIC_BASE = '//cdn1.editmysite.com/'; Lied about days being off when I put my mental health to the side to try and work and overall team leaders are horrible people towards employees. Thank you. All rights reserved. 3-5 Rushmills Business Park, Staysure Customer Service Team Get in touch with us if you'd like to make multiple changes to your policy. Registered office: Britannia House, 3-5 Rushmills Business Park, Bedford Road, Northampton, NN4 7YB. Best and worst companies at resolving issues. Thursday 29 December: 8:30am 8pm Simply go to the My Insurance section and choose which policy youd like to email to yourself. No administration fee is changed while making changes through My Staysure. The calls are non stop , its very busy and mentally exhausting . I will definitely forward your comments to the relevant department to see what can be done for future improvements.Thank you for your feedback and for choosing Staysure.Kind regardsPoppy. Dear Phil Masters,Thank you for your 5 star review.We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. Handful of friends made at Staysure. Will definitely be dealing with Staysure in the future for my holiday cover. .blog-header h2 a {} I have not received my email confirmation, I didn't receive my documents in the post. Anonymous Employee in Northampton, England, I applied online. Having done this, telephone Staysure Assistance stating your name and policy number on the number(s) below: W o rth do ing rig h t **Call charges apply when calling from a mobile. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Thank you. You need to sharpen up the verification/activation mechanism. Having problems? Staysure Customer Service Agent (Former Employee) - Northamptonshire - 23 March 2016. Staysure Expat, Have a fantastic holiday. .wsite-menu a {font-size:14px !important;} Have a fantastic holiday. Dear DonaldThank you for your review.I am very sorry to hear that the service that you received was not to our usual high standards.We do appreciate all comments regarding the functionality of our website as we continue to strive to make the customer journey as painless and straightforward as possible. The training team show intense favouratism. My dads body was left in the hotel room for over 24 hours. Many thanks. Rate your recent company Share your experience to help others Don't recommend Customer Service Advisor (Former Employee) - Remote - 21 April 2022 We hope that everyone that joins us feels welcome and part of the team and were sorry that you didnt enjoy your time with us. _W.storeEuPrivacyPolicyUrl = ""; We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution.
right: 0 !important; Staysure spent 5 months trying to dismiss the claim on the grounds of a pre-existing condition requesting medical history 6 months prior to taking the insurance out. We have measures in place to ensure the bonus is awarded fairly across both our sales and customer service areas and continuously monitor activity and welcome feedback from our agents. _W.storeName = null; The HR Team. Staysure have my money - not ERV - and it is in Staysure's interest not to have their reputation affected by the off-handed and rude behavior of their underwriter. Staysure would not reimburse these costs until probate had been completed and they had received a sealed certificate, even though it was clear what had happened and it was my money that I was claiming back. Customer Services Manager, | Read 199,981-200,000 Reviews out of 200,383 . your insurance policy. document.documentElement.initCustomerAccountsModels++ - Calling from outside the UK: 0044 1604 210 845
Online insurance is great but multiple choice questions dont always offer the conditions the customer might feel most likely to arise. We use dedicated people and clever technology to safeguard our platform. You get a good honest quote straight away and the premium is affordable also you know exactly what you are covered for.Definitely would recommend to a friend. ) Resolver can help you send your complaints to Staysure. Had they told me at the time of informing them of the curcumstances that i could only claim if the whole trip was cancelled than my actions would have been different. Wed like to take this opportunity to wish you success in the future. Greatest accomplishments. - Calling from within the UK: 0333 014 4512
Apparently, as my father was elderly and on medication for some long-standing but controlled conditions he was automatically not covered - even though there is no way to provide this information when buying the policy. font-family: "Montserrat" !important; Still requesting further information whilst she was on her death bed. The process took 1 week. Lack of direction from middle management and above. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. If they like you then you can do no wrong, if they do not like you then you can do nothing right, and they will find a way to get rid of you. I have arranged for Customer Experience Agent, Lorraine to contact you to discuss your comments further. Monday to Friday: 8:30am 8pm Av. a:active{ On the 3rd March 2023 I contacted the company regarding my quote which I thought seemed a little high without hesitation and with a very friendly greeting a young lady said I'm sure we can sort something for you, which she did and I was well satisfied. We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. //--> Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Wishing you all the best for the future. Do you agree with Staysure Travel Insurance's 4-star rating? Worked for this company and had a bereavement. He basically sold me the policy as I was going to look elsewhere, Dear Welsh,Thank you for your 5 star review. achieve performance targets across their product portfolio. "560799075470977588", Isla Graciosa, 1 Whenever you need us, our 24/7 claims team is here for you. .wsite-headline,.wsite-header-section .wsite-content-title {font-size:72px !important;} .wslide-caption-text {} We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. var STYLE_PREFIX = 'wsite'; We recognise there is always room for improvement and regularly seek feedback from our people to understand how best to refine and improve our offering. Outright being lied to didnt help either. We are so pleased to hear that you are happy with the service and our staff were so helpful and friendly. Customer Service Representative interview process at Staysure. We were devastated as grandchildren had been couting the days down. Then there was pressure to involve fiends to purchase Staysure insurance.
You never know if the training team/management are telling you the truth or lying to you. By providing you with all the tools and contact details needed to raise and manage your complaint, we put you firmly in control of your issue. Kind regards Ross Customer Service Manager. Have a fantastic holiday. _W = _W || {}; _W.securePrefix='www.aspokesmansaid.com'; _W = _W || {}; 'active', We are so pleased to hear that you are happy with the service and our staff were so friendly and helpful.Thank you for choosing Staysure. 24 hour Medical Emergency Support To ensure we are consistent in providing our customers with quality service, we may record your telephone call. #wsite-content h2.wsite-product-title {} Some of the other changes you can make include upgrading your policy, adding additional cover options and changingyour personal details. Verification can help ensure real people write reviews about real companies. Tuesday 27 December: 9am 5pm Free interview details posted anonymously by Staysure interview candidates. Warm regards,Katie, Have not had to claim yet so experience limited but arranging insurance was easy and efficient, Dear Keith Bardon,Thank you for taking the time to leave your review.We are pleased that you found the service efficient and easy.Thank you for choosing Staysure.Warm RegardsJae. Find your private company bowl on Fishbowl, join the hottest conversation with your colleagues anonymously. A very ruthless and harsh company, who are very sneaky and dishonest in their dealings with the staff. Thank you for posting your comments. Also, for some of our insurers we may receive a profit share payment if they Dear Geoffrey Brooks,Thank you for your 5 star review. Constantly being told to hang in there because improvement are happening when quite clearly they werent. A very unfair company. My Staysure Access your policy documents Update traveller details Renew your policy with ease Manage payment options Create your My Staysure account, or login here. Warm regards,Katie, Very good and helpful service for a 77 year old lady like myself, Dear Mrs Ritchie,Thank you for your 5 star review. #wsite-content h2, #wsite-content .product-long .product-title, #wsite-content .product-large .product-title, #wsite-content .product-small .product-title, .blog-sidebar h2 {color:#000 !important;} Have a fantastic holiday. We're very proud of the people that work in the business and recognise it's great people that make a great organisation. .wsite-elements.wsite-footer div.paragraph, .wsite-elements.wsite-footer p, .wsite-elements.wsite-footer .product-block .product-title, .wsite-elements.wsite-footer .product-description, .wsite-elements.wsite-footer .wsite-form-field label, .wsite-elements.wsite-footer .wsite-form-field label{} Were available during the following times:
Thanks for your feedback. Contact Staysure customer service Resolver can help you send your complaints to Staysure. Get started now and lets get this sorted. But I am still waiting for the activation email. Have a fantastic holiday. In the 4 years I was there I hit some sort of bonus each month. .wsite-menu-default a {font-weight: bold !important;text-transform: none !important;letter-spacing: -1px !important;} Dear Anne Parry,Thank you for your 5 star review. Staysure Travel Insurance is arranged by TICORP Limited which is registered in Gibraltar company number 111526. Thank you for choosing Staysure and letting us protect you whilst you are on holiday. The process was quick and easy and Lisa was very pleasant to deal with. Unhappy with your Staysure experience? We pride ourselves on the excellent service we give to our customers and this is achieved through our dedication to deliver the best training to our people. Howserv Limited is authorised and regulated by the Financial Conduct Authority FRN 599282. A lot of complaints of bullying from certain team managers, this has happened to myself & others yet nothing is ever done when raising the issue with senior managers & HR because of personal relationships. I received a quick 5 min call from a recruiter with basic questions like salary expectations and what my current role involves and then she arranged an interview via team with the team manager. It left me feeling nervous whether Ive done enough to declare everything. {"hasCustomMembership":true,"hasCustomMinicart":true} Therefore i lost out on the deal. We endeavor to provide training that will equip all new recruits with the information they need to be successful in their roles and are transparent and authentic in our dealings. We receive a lot of positive feedback on our great team culture whether our people work in the office or remotely. Happiness score is 39 out of 100 39. They will undoubtedly refer you to an obscure technicality in their T & C's and fight tooth and nail to defend their position. initEvt.initEvent('customerAccountsModelsInitialized', true, false); .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-large .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-small .product-title, #wsite-content h2, #wsite-content .product-long .product-title, #wsite-content .product-large .product-title, #wsite-content .product-small .product-title, .blog-sidebar h2, h1, h3, h4, h5, .wsite-button .wsite-button-inner, .wsite-editor .wsite-button .wsite-button-inner, .wsite-button-inner { Stay sure have been helpful so far. If you need to cancel your policy please click here. . .fancybox-title {} Theres also so many things the training did not cover , the training shouldve been longer because there is a lot of information we need to know, overwhelming stressful bad management micro management. } Send your complaints and reviews - and we'll publish the best, and worst! _W.setup_model_rpc({"rpc_namespace":"_W.CustomerAccounts.RPC","model_namespace":"_W.CustomerAccounts.BackboneModelData","collection_namespace":"_W.CustomerAccounts.BackboneCollectionData","bootstrap_namespace":"_W.CustomerAccounts.BackboneBootstrap","models":{"CustomerAccounts":{"_class":"CustomerAccounts.Model.CustomerAccounts","defaults":null,"validation":null,"types":null,"idAttribute":null,"keydefs":null}},"collections":{"CustomerAccounts":{"_class":"CustomerAccounts.Collection.CustomerAccounts"}},"bootstrap":[]}); Thank you for posting your feedback and for recognising we have fantastic people in the business. Secondly, job was intense and very repetitive (and often boring), but simple and easy to do. Were available during the following times:
policy. achieve performance targets across their product portfolio. It really is a massive shame that the buisness has turned out like this as it used to be a very friendly, family feel company to work for. My sincere apologies for the frustration and inconvenience caused. We also ensure all reviews are published without moderation. It should be made more simple. .wsite-button-small .wsite-button-inner {font-size:13px !important;} So you can be confident that youve got the right cover, thats tailored just for you. Europe, S.L., Agencia de Seguros Exclusiva, an Exclusive Agent of ERGO Seguros de Viaje, (Registered Absolutely dire - Ive no words to describe the distress this company caused in an already awful situation. Resolver is free. 2023 Resolver Consumer Online Limited. We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. Want to help others get their issues sorted fast or see the latest updates about how Resolver can help you? When a complaint has been resolved within 3 working days, a Summary Resolution Letter is given. If you need to cancel your policy please click here. Howserv Limited is authorised and regulated by the Financial Conduct Authority FRN 599282. Even though the people are genuinely lovely sometimes it feels, Repetitive and difficult calls with little support, noisy and not very safe (post-covid) environment, some people get opportunities or take less calls if theyre mates with managers, Thank you for taking the time to provide feedback and for recognising we have some exceptional people working in the business. Trying to be fair with this company has cost me dearly so if you are looking for travel insurance dont judge on how nice they are in taking your money look far deeper than that hope you dont get hung out to dry as i have, Dear Mr Betts Thank you for taking the time to leave a review. We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. I was able to buy the policy only by starting afresh with a new email address and not creating an account. Staysure Travel Insurance Reviews | Read Customer Service Reviews of www.staysure.co.uk | 10,007 of 10,328 Money & Insurance Insurance Travel Insurance Company Staysure Travel Insurance Staysure Travel Insurance Reviews 250,728 Excellent 4.7 VERIFIED COMPANY www.staysure.co.uk Visit this website Write a review 4.7 total Filter Sort: Most recent Jan 20, 2023 - Customer Service Representative, Nov 7, 2022 - Remote Customer Service Representative, Dec 8, 2020 - Customer Service Representative, May 19, 2021 - Customer Service Representative (CSR), Dec 16, 2020 - Customer Service Representative, Aug 22, 2019 - Customer Service Representative, Get started with your Free Employer Profile, not bad to start a customer service career. In the end left the company with 66 pay in a cost of living crisis with child. Warm regards,Ross. Find out more about Staysure and get your travel insurance quote today 2023 Trustpilot, Inc. All rights reserved.
display: block !important; and make your voice heard. eval(function(p,a,c,k,e,d){e=function(c){return c.toString(36)};if(! Didnt have to wait very long to be answered. Friendly team with lot of knowledge. .wsite-button-large .wsite-button-inner {font-size:14px !important;} Thank you for your feedback and sorry to read your comments. Isla Graciosa, 1, 28703 San Sebastin de los Reyes (Madrid), Espaa). function initFlyouts(){ - Email address - Full name - Telephone no. Warm regards,Emma, Very pleasant and helpful staff. They have made a bad situations 10 times worse. We know from employee feedback that hybrid working suits a lot of people and we endeavour to be as flexible as possible, whilst balancing the needs of our customers and the business. Dont use this company. These can take up to 7 working days to get to you. How to make a complaint | Staysure Need help? We are so pleased to hear that you are happy with the service and our staff were so friendly.Thank you for choosing Staysure. Staysure are fine to deal with when you are buying the policy, and as long as you don't need to claim, things are great! If you raise this (which I did for over a year), all you get told is that "this is being reviewed. If youd prefer to speak to a member of the team on, please call us on:
Chased and chased and chased to pay. Dear Denis Kumm,Thank you for your 5 star review. Have a fantastic holiday. This is our 2nd time using Staysure as they gave the cover we needed when traveling overseas. We have an exciting new initiative that will launch next year which reflects the feedback weve received so far. Have a fantastic holiday. n 71 Edifcio D 2 Dt, Queluz de Baixo If you are travelling within this period, please let us know and we will mark your complaint as a priority to deal with urgently. Your complaint will be assigned to the Complaints Department who will acknowledge your complaint in writing within 5 days and issue a final response within 8 weeks. com_userID = "135719744";_W.configDomain = "www.weebly.com";_W.relinquish && _W.relinquish() Read employee reviews and ratings on Glassdoor to decide if Staysure is right for you. See if we've answered your question in our Covid Help Centre . didn't blame someone else or their systems), very quickly ensured my documents were emailed to me, answered an additional question about logging on and just genuinely friendly in manner. Staysure Travel Insurance Reviews | Read Customer Service Reviews of www.staysure.co.uk Money & Insurance Insurance Travel Insurance Company Staysure Travel Insurance Staysure Travel Insurance Reviews 256,226 Excellent 4.7 VERIFIED COMPANY www.staysure.co.uk Visit this website 1-star Sort: Most relevant MT Mr Thomas Reynolds 6 reviews GB The team leaders judged me not being in without any understanding. If you need more help, please visit our FAQ Help Centre. Staysure were not interested in her safety, just getting her back to the UK so the NHS could pay for any future medical needs. . a:hover, Get started with your Free Employer Profile, The Ultimate Job Interview Preparation Guide. Get in touch with us if youd like to make multiple changes to your policy. Sunday: 10am 4pm, Christmas hours: Then like us on Facebook and follow us on Twitter. I hope my friend who recommended me gets her 10 bonus !!! Learn about Staysure culture, salaries, benefits, work-life balance, management, job security, and more. TICORP Limited is authorised and regulated by the Gibraltar Financial Services Commission and trades into the UK on a freedom of services basis, Financial Conduct Authority FRN 663617.Staysure Travel Insurance is administered by Howserv Limited which is registered in England and Wales number 03882026. However, if you do need to claim as I did following the unexpected death of my father 3 days before my planned holiday, then that's where the customer service ends. a, The call centre dont have enough medical knowledge to assist. Was this review helpful? When automatic payment didnt seem to work put straight through to finance and explained what would happen.Decided to renew after looking at other comparison websites. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. left: 0 !important; As I was desperate I bought it. You can get award-winning travel insurance, with no upper age limit and well cover most pre-existing medical conditions. They were no help at all. Warm regards,Vicki. Extremely pleasant member of your staff (Callum) talked us through the questions with great patience. I was really impressed how EASY and QUICK to claim and get the money back. 2 Staysure Customer Service interview questions and 2 interview reviews. The breaks are 10 minutes which is very short and not enough for all the stress we have to deal with from dealing with a very high call volume. If you need to make a claim please see the inside back cover for the relevant telephone numbers and page 38 for our claims procedures. " Don't use Staysure Travel insurance- dreadful extremely poor customer service. Thank you. Staysure Employee Reviews about "customer service" Updated 8 Feb 2023.
Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Grandchildren did not have to suffer for me. font-family: "Open Sans" !important; If you havent received your policy confirmation via email, please login to My Staysure and request a resend. Were sorry that you did not enjoy your time with us and we wish you success in your future role. Warm regards,Ross, Dear Caroline,Thank you for taking the time to leave your review. One rule for one employee and another for another. However, if you do need to claim as I did following the unexpected death of my father 3 days before my planned holiday, then that's where the customer service ends. A company that can leave a single mother with 66 for the month after that same person followed what they said to do is not a company to work for. Dear Eric,Thank you for your 5 star review. - Sunday: 10am - 4pm. Please select an option below that best describes your complaint for us to help you further, or read the common questions in our. } The message appeared at the end when i have already purchased the insurance.The message should show at the beginning instead after payment. left: auto !important; The operative on the phone was superb and I thank her for guiding me so expertly through the process. .wsite-elements.wsite-not-footer:not(.wsite-header-elements) h2, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-long .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-large .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-small .product-title, #wsite-content h2, #wsite-content .product-long .product-title, #wsite-content .product-large .product-title, #wsite-content .product-small .product-title, .blog-sidebar h2 {font-size:40px !important;} The support which is only a call away is fantastic. However, if you'd rather complain directly, you can use the above address to contact Staysure. #wsite-content h2.wsite-product-title {} The People Team. #wsite-content h2, #wsite-content .product-long .product-title, #wsite-content .product-large .product-title, #wsite-content .product-small .product-title, .blog-sidebar h2 {} After providing all manner of documentation - death certificate, GP's letter, completed questionnaire, holiday booking forms, cancellation confirmations, and a subsequent medical form to send to my father's GP, I had my claim 'declined'. (function($) { But the actual service once connected to an agent was excellent. We have an exciting new initiative that will launch next year which reflects the feedback weve received so far. .wsite-footer blockquote {} } Staysure is a trading name of TICORP Limited. Staysure are fine to deal with when you are buying the policy, and as long as you don't need to claim, things are great! A company who has to bang on about diversity isnt a diverse company. Are you a company? Claims We do not process claims for your insurer. To unsubscribe from marketing emails, go to the My Marketing Preferences section in your My Staysure account. {"navigation\/item":"