arhaus customer service complaints

I walked into Arhaus and really liked the design of their merchandise. ARHAUS - 40 Photos & 11 Reviews - 6000 Glades Road, Boca Raton, FL - Yelp Heather Jester was our guide and inspiration. Debra answered all our many questions and offer good advice.The Bostics, I made a purchase in March of 2022. Do I have to make a monthly payment on financing plans? After the third time, the concierge suggested that I return the chairs and chose new ones. A great way to boost the style of a room is through an interesting rug, and Arhaus shoppers have over 120+ different styles of handcrafted indoor and outdoor rugs to choose from. I made many phone calls, sent emails and messages inquiring about the location of my order, and even visited the store the week before Thanksgiving. If you would like to split your deferred order into multiple shipments, additional delivery charges will be incurred. Known for their sleek online experience and modern styles, they also have 71 locations across the US. Definitely coming back to finish off my home! Arhaus Customer Service Phone Number Phone Number:1 (800) 777-1745 Shortcut: Ext: 3050 Average Customer Rating Score 5 Website: Arhaus Website Arhaus Customer Service Hours N/A - Edit Review/Comment Update Listing Reviews For Arhaus Customer Service (1) skrew up re: order number 225510 This order arrived yesterday, 7/18/14. I purchased a garden stool in October of 2022 that was delivered in November. These are the most beautiful outdoor chairs not to mention incredibly comfortable! 4. I have contacted customer support to get a refund for the other half of my returned order. We are looking forward to purchasing our first furniture item with them & hopefully working with David in the future to purchase much more. I love this store! It was our first time shopping there and we are very pleased with their customer service and they wanted to make sure we were happy. They are sending someone to repair some of the pieces and are actually replacing some of them. The pros: Nicely designed, modern sofas and sectionals. Thank you for your exceptional service and quick turnaround time! Who is looking at this furniture before it goes out for delivery? Customers tend to love the unique and elegant designs of Arhaus coffee tables and how they look in their living spaces. If you use one of these and buy something, Slumber Search may make a small amount of money. Each one was a recording to hang up and go online for more help. Lastly, the fired our customer care person mid process :( and he was the main reason we choice this store. With unique and artistically designed dining pieces handcrafted by artisans from around the world, it's no wonder that dining furniture is one of the most popular finds at Arhaus. Even worse than this, I cannot get straight answer from the salesperson. Daniel Mar has a great eye for color and space. She has a flare and creative abilities which we appreciated. $2650 and after 7 months, we still cant use the sleeper. Tracy has been so professional through out the whole experience. Forget about it! Excited for the sectional and living room pieces! 37% of employees would recommend working at Arhaus Furniture to a friend and 42% have a positive outlook for the business. 1% BACK Online Cash Back 1% Cash Back For Online Purchases Sitewide Verified 6 uses today Get Reward See Details FREE GIFT Sale Professionals Earn Rewards, Exclusive Benefits + More With Trade Program Sign Up 1 use today With a 7-page contract. Coffee table arrived after extended wait with large black streaks all over it. To be added to our postal or email mailing list, sign up here. Top 488 Restoration Hardware Reviews - ConsumerAffairs Where Slumber Search discusses medical ailments, we strive to ensure the information on this site is accurate, current and useful, however, we do not warrant the accuracy or completeness of any information related to medicine. These are normal characteristics that will not affect the performance of your piece and are not considered a manufacturer defect. Items that are returned or exchanged due to size will be refunded only in the form of a store gift card minus the initial delivery fee and/or restocking fee. The woman stated she would submit an email to UPS and when they responded, she would be in touch with me. For merchandise picked up at the home, refunds will be processed once it has been received and inspected at our warehouse. After being on the phone and accused by customer service for ordering the wrong stuff I forwarded them their email with inaccurate pricing. I highly recommend this store as they stand behind their products and their employees really care about making the customers happy. Do you offer in-home design consultations? We will recommend and shop at Arhaus in the future! They sent one email in May to say my order was processing. Delivery fees are non-refundable with the exception of manufacturer defect or transit damage. All of the pieces have held up well, despite heavy use. Wife desired a unique dining table with stone inlays priced at $6200- wow. The rooms not only look gorgeous but are functional and comfortable. On another point the art we have received couldn't have been better packaged and the delivery was great. I love the products in this store. Very punctual and efficient. You have helped in making my condo more of a home! We sincerely hope that whatever your interaction with this site, that it is helpful and timely for you, and that the product information here guides you to the best outcome for your daily life. Arhaus Furniture Customer service? We have purchased gorgeous coffee table after seeing it on floor. My wife and I had a browse through here today. Arhaus Furniture Reviews - Does Their Quality Match Their Design? Our Design Consultants are ready to assist you between 9 am and 5 pm EST seven days a week at 866.427.4287. I chose new ones. Somewhere on their web site they tell you that the rug cannot be vacuumed with the rug bar on. Slipcovers: Arhaus vs. Ballard. After 90 days, full payment for the merchandise is required and delivery must be scheduled for your order. I had been looking for a while and when I found this set I fell in love. Sample email reply to a customer complaint about waiting too long Formal: Dear [name], I am sorry to keep you waiting. What a beautiful store! Absolutely stunning store and I love all their merchandise! We're redecorating our living and dining room and had specific pieces picked out online, but i wanted to see them in person before purchasing. Arhaus don't manufacture their . The comfort in the product is there I wont deny but the quality is nonexistent especially for it to be a high end or luxury brand I would advise you not be fooled and opt for furniture stores that actually sell what they advertise. The delivery was on time and the associates were extremely professional. work. Even so, prices can be a bit high and there has been some mixed feedback about the delivery process. Thank you to Tricia and Michael for all of the help with our furniture purchases! Had to wait almost 2 month for a chairs and drawers. The level of customer service was exceptional. Well, my husband and I have been looking for chairs for a year now. The shipping label would only cover the weight of one of the boxes. 2022-2023 Slumber Search $1,000 Scholarship. After spending over 20k in this store, they have the audacity to continue to send bills for $200 saying the account isn't satisfied. (0) Super Helpful (0) They're not great but not a Ripoff (0) Total Ripoff (0) REBUTTAL BOX | Respond to this Report! More info. DO NOT BUY, RISKY. ! Our experience at Arhaus was nothing short of excellent from start to finish. They should offer free delivery over a certain amount spent. I never heard back from her. Except for the Retreat Deluxe Motion Bed Base which is the only piece I got as floor sample- the remote is not working and I was told that I have to call the manufacturer to get that resolved. you will be providing customer service and space planning assistance, as well as maintaining a sales driven focus. Debra Cleare helped us with bedroom furniture, accessories and tables. We visited the store several times and everyone was great to interact with and extremely helpful! The delivery process was painful and required baby sitting. He was super friendly and helpful. The Bostics Date of experience: December 19, 2022 SJ 1 review US Dec 16, 2022 BUYER BEWARE!! There is NO additional price markup for using this site or on links from this site and any commissions made by Slumber Search come out of the brand's profit margin. It is your responsibility to ensure furnishings fit through all interior structures and into the desired space. Unfortunate that they can't work to make customers happy. I will be sure to pass my experience along to anyone who is looking for furniture - nothing but disappointments with this company and employees!! At Arhaus, were committed to products of great integrityfurniture made with uncompromising quality and care. The least they can do is have great customer support for the prices they charge. A The phone number for Arhaus is: (913) 663-0250. The day one mission was to make furniture sustainable, both environmentally and in product quality. Stay clear of this company, and this store. On Arhaus Site, table I orderd takes 9 weeks! Zane was very attentive and detail oriented, he helped us make wonderful selections to meet our furniture and decorating needs. Slumber Search is supported by readers. Arhaus lighting pieces start around $60 for a simple pendant light and go up to $6900+ for a grand chandelier with 28 lights. Beautiful store with an impressive selection of unique but current furnishings and accessories. Please see our Measuring for Furniture Delivery guidelines. After finally agreeing to their mistake they thought they would give me 5% off to make me happy which it did not. Gorgeous product! For shoppers looking for an excellent way to bring brightness to their spaces, Arhaus has a collection of just under 200 distinct and artistic lighting pieces. No matter the project, our Complimentary Design Services will bring your vision to lifeindoors and out. What if my item(s) does not look like what I saw in the store or online? Restoration Hardware Company Information Company Name: Restoration. and it was a wrong size, of course. The sales staff is very helpful and non-judgmental (snobby). I have spoken to numerous managers, concierge managers and etc and so far nothing. He's the complete opposite. Merchandise in our warehouse cannot be held more than 90 days. Request your free catalog. She is smart quick efficient and has a good eye! Americans' Top Customer Service Complaints - Consumer Reports We tried every possible method to inflate without, and it just. I tried several times to order them, each time being told that I would definitely get my chairs. It is unacceptable the way Arhaus treats their paying customers. I've put my years of data science experience to work and built a site that aggregates 10,000s of customer reviews and independent . I had a wonderful experience with Tricia, who came out to see my apartment and made some great choices. I contacted Arhaus service and discovered that the warranty was only thirty days. I love elegant and sophisticated design Arhaus offers. She was the person who took the time, patience and care to work with someone who knew what they wanted (somewhat) but didn't know how to put it altogether. In addition to the top categories above, Arhaus offers a wide array of other home products, such as: Arhaus provides free catalogs to shoppers in the US.Want to shop their newest products? Arhaus Furniture NPS & Customer Reviews | Comparably Love my Pearson Gallery bedroom set. A Arhaus is located at 5300 West 119th Street, Leawood, KS 66209 Q What is the internet address for Arhaus? Unfortunately, their quality control leaves a lot to be desired. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. They keep apologizing which at this point is worthless to me and say they will give a follow up call or email. For as costly as the furniture the customer service is really bad. They just ignore the questions. This stuff happens! I was only refunded for one of the two boxes. It is your responsibility to ensure furnishings fit through all interior structures and into the desired space. We had wonderful service and design consultation thanks to Rebecca Scott. My quality and service experience has been much better at Williams Sonoma brands and CB2. ARHAUS FURNITURE - 10 Photos & 15 Reviews - Yelp A 50% deposit may be required at time of purchase and will not be refunded if you wish to cancel, return or exchange for reasons other than manufacturer defect or transit damage. Thank you. Thank you to Daniel and Michael as well as the professional delivery team. When spoke to the supervisor, she never apologized, instead, she was denying that there was nothing that they did wrong.. No professionalism, such a small furniture company does not provide any customer service whatsoever. The moment we walked in we knew this store fit our style. Full-Time. Better yet, these already-marked-down slipcovers were an additional 50% off. Arhaus sectionals include leather and fabric upholstered styles, modular sectionals, L-shaped and U-shaped sectionals, customizable sectionals, and more. Arhaus coffee tables include marble coffee tables, drum tables, cube and rectangular shaped tables, round tables, coffee tables with petrified wood, metal coffee tables, and more. My boyfriend and I adore this store! I have spent way too much money at Arhaus over the years to be treated so poorly. It was also replaced and the 3rd one also had an off color board. 15 reviews of Arhaus Furniture "quality pieces you will get what you pay for tasteful and classic. There are many advantages of an online account as mentioned below: Settle bills anytime, anywhere. A 5-step process for handling customer complaints To uncover the reason you received a complaint from a customer and solve the problem in order to retain that customer, use this five-step process for handling customer complaints. The "chat" never got back to me, and the lady in the store who promised they would arrive on time was clearly incorrect. National White Glove Deliveries and Package Carrier Deliveries are delivered Monday-Friday excluding company-observed holidays. When I came home from work that evening the entire place was put together. Verification can help ensure real people write reviews about real companies. I was told at the time by the sales associate (female) that there was nothing wrong with the lamp - that they just change things out frequently. This is not something that I would have expected from a $3000 dining table. I wanted the space to have a totally different vibe than my home. This was on September 21st, and was advised that they would order the extra parts needed and I would be hearing back from them in a week to have all the repairs done. We walked in with a slight idea and vision, and walked out with a fully furnished apartment that completely exceeded our expectations and was kind to our budget! I ordered lamps and bedding. Andrea and Chris are amazing. and he said those furniture are okay to be outside and rain they make that waywell i don't care what he thinks I would like to keep my brand new furniture to be new, and supposed to have the covers by now to protect from rain. We are talking about approx 1k on an order of over 20k. The delivery man actually realized it was there. Love coming here! Our salesperson during this timeframe had moved from the Northpark Arhaus to the Fort Worth location. Purchased a gorgeous dining table and chairs as well as a unique coffee table. Purchased almost $20k worth of furniture - cant get a straight answer on delivery- get excuses on warehouse issues etc - no one in the store ( Long Island ) can tell us when well be receiving any part of our order - different stories told by receptionist, sales person and store manager - made special trip to Florida based on store promises knowing theres a 3-5 day window - thats come and gone and no one cares. Worked with the design team to match new items from our previous purchases with another Arhaus store. The Palmer bedroom set we purchased looks great and very impressed with the quality. Reduce the excessive fees charged for returns. After inspected the furniture we did notice that some had some problems and we called their customer service right away.We took pictures and sent to them. We ordered six leather dining room chairs. Not to mention terrible quality. There is no question that their furniture is beautiful and current. If it wasn't satisfied, why was I allowed to walk out of the store with furniture, and furniture be delivered. Dont buy from Arhaus. * *Promotional financing available with Arhaus Credit Card Accounts offered by Comenity Bank who determines qualifications for credit and promotion eligibility. Jerry B. said: Montgomery Mall is the premier place to see jailbait. How do you spend $10K on a dining room set and get a table delivered a year later with no chairs when I insisted it be delivered together, then 6 months later A CHAIR (meaning one of six) is delivered? Disconnected and unable to reach same rep. 71. No one called. In a world prone to disposal, the durability of our products only makes sensefor all of us and for our environment. They arrive twice in the wrong color. Sat, Mar 23, 2013 : 4:55 a.m. All the furniture is beautiful. Trish worked well with our schedules for delivery and Shamika, the manager, was there for us when any glitches arose. Looking forward to replacing our coaches next. I bought $4500 worth of stuff on the website and they charged me $5500. Not sorry, we made a mistake, but denial that they had ever promised me the chairs. You would think for thousands of dollars of orders, Id at least get a little bit of service better than what grubhub offers (and grubhub is FAR better than these clowns). We will definitely be repeat customers. For shoppers with whole rooms to furnish or in need of design assistance, Arhaus also offers complimentary design services to help shoppers realize their style goals. I do wish returns would be a little less costly. Poor customer service. After finalizing the design the order went in. Local and Extended White Glove Deliveries can be scheduled Monday-Saturday excluding company-observed holidays. They were both delivered a week later. I am still waiting for my lamps which I've been told yesterday that it missed the delivery truck again, for the second time (1 month total, as they get deliveries every 2 weeks). If it's your first time visiting this sign in page, you'll need to create a new account to continue. A 10% restocking fee will be applied. I had a few hiccups with my personal choices and Arhaus totally accommodated my needs. She kept in contact to see how we liked our products. Learn more about purchasing Worry-Free Protection Plans. For unique dining seating options, Arhaus has upholstered dining chairs/benches/banquettes, wooden and rattan chairs, metal benches and chairs, leather chairs, and more. No one in the store claimed to know anything about the issue that had been going on for 3 months. Now I just call her at Arhaus and tell her what I want. These are normal characteristics that will not affect the performance of your piece and are not considered quality defects. Find Reviews, Ratings, Directions, Business Hours, Contact Information and book online appointment. Sign up for promotions, decorating tips and more from our team. For a company that touts high quality furniture and high customer satisfaction, my experience horrible. Once the couches we ordered came in and needed to be delivered, we had a problem with the delivery company and Zane took care of it immediately. A 10% restocking fee will be applied. Overall, my wife and I were both completely impressed with our experience and won't shop anywhere else for our furniture needs. A new customer service representative created another email to send to UPS. We had one price adjustment that needed to be made and the manager, Michael, was extremely helpful and accommodating. Had a very helpful designer who gave us numerous options and ideas. Thank you. For any exchange, return or service claim, proof of purchase in the form of your original receipt will be required. We ordered two couches from Zane at Arhaus and had an excellent experience with him. Love everything! If you do not want ARHAUS to share your personal information for marketing purposes, please click here and we will remove your name from lists we share with other companies. If a purchase is made with a rewards certificate and the merchandise is returned, the reward is forfeited, unless making an exchange of equal or greater value at the time of return. It would have been very expensive to hire an independent designer to accomplish what we did complimentary. We purchased a Taylor couch set with love seat, chair and three person/long couch. Arhaus Reviews | Read Customer Service Reviews of arhaus.com | 2 of 2 For all other orders, contact Arhaus by phone at 866.427.4287 or email [emailprotected]. they should focus and lean more about the customer service. If you placed your order in a store, contact your Design Consultant for any modifications or cancellations. Own projects from concepting to delivery of final product. Wanted to leave a review since I am very happy with the service both at the store and with delivery accommodations. When it arrived, it had a stain on it--water stain? Items such as lighting, mirrors, and wall art will not be unboxed, inspected, assembled or installed. He was so genuine & professional. Tricia greeted me and my husband and I told her what I was looking for, something sparkly and unique. Resolution went from November to December to you guessed it January. So here I am still not being refunded by a company that has received the returned items. and he said he has to contact with other department to handle this and have her call me back with details, but didn't hear from anybody for a week again. They have an eco-conscious and philanthropic mission by sourcing sustainable materials and donating to charitable causes. Arhaus Furniture Review - Must Read This Before Buying He told me there would be a cost to order the missing crystals and "thats why its a floor sample - its missing parts!" Not worth it, they dont stand by warranty. The furniture is decent at best but totally not worth it with such poor service. Claim your profile to access Trustpilots free business tools and connect with customers. Arhaus' customer service is definitely lacking. They promised a discount. I love my new couch and the great customer service that accompanied it. As for the actual collections at Arhaus--absolutely stunning, innovative and different. DUTIES AND RESPONSIBILITIES Minimum purchase of $399 for six-month financing; minimum monthly payments are required. Our professionally trained delivery team will unpack, inspect, assemble, and place your furniture in the room of your choice as well as remove all packaging and debris. Arhaus warrants its merchandise to be free of defects in both construction materials and workmanship from the date of delivery for the number of years noted in our Limited Warranty when used in a residential (non-commercial) setting. I would suggest that no one buy any product from this company. Arhaus Furniture "customer service" Reviews | Glassdoor Have bought several pieces in the past, but never again. Purchased two new pieces for our new apartment. The furniture itself has held up well with 5 kiddos, however the cushions have not. If any of the above items are refused or returned after delivery, a 50% restocking fee will be applied. I came home, took measurements and decided to call the business and place the chandelier on hold for pick up tomorrow. Design materials that enhance the Arhaus brand and the overall . We started a collection of nice pieces when they came up as floor samples and now we just finished remodeling our first home and stopped by Arhaus last night. I'm thrilled Arhaus has come to San Diego!! Arhaus Coupon, Promo Codes: 60% Off - March 2023 Arhaus Coupons & Promo Codes Submit a Coupon Save with 38 Arhaus Offers. Worst customer service Ive encountered. Without her I do not think I could have ever had done it. Also, when we did finally schedule delivery it was on time and they called and texted with a very narrow delivery window so we were not sitting waiting for hours. ARHAUS - 15 Photos & 13 Reviews - 4130 E 82nd St, Indianapolis, IN - Yelp Reminds me of Best Buy. that's how i felt and I never recommend to buy furniture from them. I purchased a lamp through Arhaus. Thank you to Michael and Kat for helping me select the perfect furniture for my home. No problem with ordering, delivery etc. I have worked with Michael Babcock to furnish two homes. CS suggested I call furniture solutions, when I called all I got was a recording with 4 options to press. My experience here was terrible. He was very rude and said "you're done looking around get out." So we decided to check out Arhaus at UTC in La Jolla. Tricia knows the store inside and out and if you tell her your ideas she can show you things that will work for you. I bought chairs over 9 months ago. What do we find? Start with a fabric or finish swatch to ensure the perfect choice. We contacted our original store of purchase twice and, after 7 months, then were directed to the parts department who insist on charging an extra $65 plus shipping. Note: Pricing on floor samples and at Arhaus Loft locations may vary. Will you share my email, home, or business address with other companies? I love this store! Business Profile Arhaus Furniture Furniture Stores Headquarters Multi Location Business Find locations Contact Information 51 E Hines Hill Rd Boston Hts, OH 44236-1151 Get Directions Visit. Countless emails, phone calls , and hours of our times wasted and we still don't have our couch fixed. We have visited many times because we are in the market for a new couch. Each locale has different laws regarding the taxation of merchandise as well as freight and handling. It was incredibly reasonable! Bad experience all the way around. Usually almost impossible to find a sales person. They said I would have to contact Arhaus to get the issues solved. Interest will be charged to your Account from the purchase date and minimum monthly payments will increase if the promotional plan balance is not paid in full within the promotional period. General Contractor Software Project Management Custom Website Lead Generation Invoicing & Billing Estimating Remodeler Software Project Management Custom Website Lead Generation Invoicing & Billing Estimating Builder Software Project Management Custom Website Lead Generation Invoicing & Billing Estimating She is so kind and helpful and cares about your satisfaction with the service and the products we bought. How can I check on the status of my order? For your convenience, Arhaus provides guest checkout - no account is needed to order online. The customer service of the entire company is appalling. Arhaus is a great company to work for with the exception of the Concierge (Customer Service) Department. They told me they dont cover surface issues, are you kidding me? Do I need to create an account to order online? I will definitely be going back. Insane. Thank you again! Now, more than one year later, we still look around and are amazed with the finished proMy husband and I highly recommend Arhaus and Trish. I truly believe the true measure of a business Beautiful showroom but very unprofessional service, Beautiful store with an impressive selection, The aesthetics of Arhaus is simply beautiful, Well, my husband and I have been looking for chairs for a year now. Create Account Keep me signed in Restocking fee does not apply to Non-Furniture Items as defined above. The furniture is beautiful, current and they have unique things . We accept the following: VISA, MasterCard, Discover, American Express, the Arhaus Credit Card (Archarge) as well as Arhaus Gift Cards and checks (by phone or in-store) and cash (in-store only). We have made a commitment to the earth's resources by developing unique, yet functional pieces from recycled natural resources. They are awful at customer service and do not stand behind their product. We purchased a sectional from the Northpark Arhaus this past summer. Arhaus Reviews, Ratings | Furniture Stores near 5300 W 119th St | Read 21-40 Reviews out of 40 I agree with all of the 1-star comments. Like all things you read on the Internet, understand there is no better judge than yourself. Shoppers near one of their outlet/discount stores, Arhaus The Loft in the Cleveland and Columbus areas of Ohio, can browse out-of-season pieces, overstocked, and special order returns at a discounted price.When it comes to customer experience, shoppers usually have positive feedback about the quality of Arhaus pieces as well as the beautiful and unique styles of home furnishings available to them.